Alfredo Arganda
Ashburn,VA
Summary
Dynamic leader and skilled barista with extensive experience in employee training and performance management at Starbucks. Expert in espresso machine operation and POS system use, demonstrating a proven track record of enhancing team efficiency and customer satisfaction. Excelled in creating engaging learning environments, significantly improving new hire competencies and operational success. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
01.2024 - Current
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted other stores to cover callouts
- Promoted additional items with beverages, increasing store sales.
Barista
Starbucks
08.2022 - Current
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
Front of House Employee
Chick-fil-A
04.2022 - 08.2022
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Barista/Front End Associate
Target
09.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Restocked and organized merchandise in front lanes.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Gathered shopping baskets and carts and relocated to designated areas.
- Answered questions about store policies and addressed customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista/Cashier
Harris Teeter
12.2020 - 09.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Cleared parking lot of litter and foreign debris.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
Bachelor of Science - Health Sciences
Arizona State University
2027
High School Diploma -
Stone Bridge High School
Ashburn, VA06.2023
Skills
- Leadership experience
- Employee Performance Management
- Training Materials
- Health codes compliance
- Coffee expertise
- POS System Operation
- Espresso machine operation
- Opening and closing duties
- Menu Memorization
- Active listener
- Excellent memory
- Team Player
Languages
English
Timeline
Barista Trainer
Starbucks
01.2024 - Current
Barista
Starbucks
08.2022 - Current
Front of House Employee
Chick-fil-A
04.2022 - 08.2022
Barista/Front End Associate
Target
09.2021 - 07.2022
Barista/Cashier
Harris Teeter
12.2020 - 09.2021
Bachelor of Science - Health Sciences
Arizona State University
High School Diploma -
Stone Bridge High School
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