Alfredo Avila Jr
Fresno,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Has strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
20
20
years of professional experience
Work History
Prepared Food Associate
Sams Club
05.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Promoted a positive work environment among colleagues through effective communication skills.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
- Participated in weekly meetings with management to discuss sales targets, performance improvements, and staff scheduling needs.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
Food and Beverage Manager
Yosemite Lakes Owners Association
10.2016 - 04.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
Shift Supervisor
Starbucks
08.2004 - 06.2015
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Madera High School
Madera, CA05.2004
Skills
- Time Management
- Verbal and written communication
- Reliability and punctuality
- Multitasking
- Team Oriented
Timeline
Prepared Food Associate
Sams Club
05.2023 - Current
Food and Beverage Manager
Yosemite Lakes Owners Association
10.2016 - 04.2023
Shift Supervisor
Starbucks
08.2004 - 06.2015
High School Diploma -
Madera High School