Alfredo Baldizon
Bethesda,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Senior Front Desk Associate
Hyatt Regency
11.2022 - Current
- Managed front desk operations, including guest check-in/check-out, reservations, and responding to guest inquiries and concerns in a timely and professional manner
- Supervised and trained front desk staff, providing guidance and support to ensure smooth daily operations and exceptional guest service
- Assumed managerial responsibilities on occasions, overseeing the front desk team and ensuring adherence to company policies and procedures
- Conducted training sessions for new hires and provided ongoing coaching and development to existing staff to enhance their skills and knowledge
- Utilized night auditor experience to cover shifts and assist with nightly audit procedures, including reconciling daily transactions and preparing financial reports
- Demonstrated versatility by cross-training as a Housekeeping Supervisor, overseeing room cleaning schedules, inspecting cleanliness standards, and coordinating with housekeeping staff to ensure guest satisfaction
- Mastered front desk operations, including proficiency in property management systems and other software tools, to efficiently handle guest reservations and inquiries
- Collaborated with other departments, including housekeeping and maintenance, to ensure seamless communication and guest service delivery throughout the property.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
Host/Server
Chef Tony Inc.
11.2021 - 11.2022
- Warmly greeted and welcomed guests upon arrival, providing a positive first impression and excellent customer service
- Managed the restaurant's waiting list, seating guests promptly and efficiently to minimize wait times and ensure optimal flow of service
- Effectively communicated with servers and management to coordinate seating arrangements and accommodate special requests or preferences
- Answered phone calls and inquiries, providing information about reservations, wait times, and restaurant policies in a professional and courteous manner
- Maintained cleanliness and organization at the host/hostess station, including keeping menus clean and available for guests and ensuring the waiting area was tidy and inviting
- Assisted in managing reservations and coordinating with the kitchen and serving staff to ensure smooth transitions between guests
- Handled guest concerns or complaints with professionalism and tact, escalating issues to management when necessary to ensure guest satisfaction
- Occasionally served as a server, taking orders, delivering food, and providing excellent customer service to enhance the overall dining experience
- Demonstrated ability to work under pressure during busy periods, maintaining composure and efficiency to meet the demands of high-volume service.
Busser
Mama Lucia's
06.2019 - 09.2019
- Cleaned and cleared tables promptly and efficiently to ensure a pleasant dining experience for customers
- Maintained cleanliness and tidiness in the dining area by sweeping, wiping, and ensuring that seating was clean and in good condition
- Replenished supplies such as napkins, utensils, condiments, and other essentials at tables and in the dining area to ensure smooth service operations
- Assisted service staff by carrying food dishes to tables, refilling water glasses, and attending to customer needs as required
- Collaborated with kitchen staff by transporting dirty dishes back to the kitchen and assisting with other tasks related to food preparation and cleaning
- Performed general maintenance tasks such as cleaning storage areas, emptying trash bins, and maintaining cleanliness in restrooms
- Occasionally served as a server, taking orders, delivering food, and providing excellent customer service to enhance the overall dining experience.
Education
Associate's degree - Hospitality Management
Montgomery College
Rockville, MD05.2023
A.A.S. - Hospitality Management
Montgomery College
Rockville, MD05.2023
Skills
- Front Desk
- Guest Services
- Office Management
- Financial Report Writing
- Restaurant Management
- Management
- Recruiting
- POS
- Financial Analysis
- Account Reconciliation
- Housekeeping
- Team Oversight
- Spanish Fluency
- Team Supervision
- Coaching and Mentoring
Awards
- Employee of the Month, 07/01/23, Awarded Employee of the Month in July 2023 for outstanding performance. Known for delivering exceptional guest experiences, evidenced by numerous positive feedback from repeat and corporate guests, and supporting the Front office team.
- Dean list, 11/01/22, Achieved Dean's List honors for outstanding academic performance during the Fall Semester of 2022, demonstrating dedication to excellence in both academic and professional endeavors.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
French
Professional Working
Timeline
Senior Front Desk Associate
Hyatt Regency
11.2022 - Current
Host/Server
Chef Tony Inc.
11.2021 - 11.2022
Busser
Mama Lucia's
06.2019 - 09.2019
Associate's degree - Hospitality Management
Montgomery College
A.A.S. - Hospitality Management
Montgomery College