Alfredo Borja
Moab,UT
Summary
Self-motivated and cheerful customer service professional with 2+ years of experience helping customers navigate websites and resolving product and service issues. Eager to support the company by building an impeccable online reputation by providing top-class customer support. Safety-oriented Roustabout with more than 2 months of experience performing minor equipment repairs and applying mechanical skills to projects. A dedicated employee with a great work ethic. Ready for a new position where attention to detail and exceptional communication can be utilized. Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented and reliable worker enthusiastic about supporting success.
Overview
4
4
years of professional experience
Work History
Waterproofer
AAA MOUNTAIN WATERPROOFING, LLC
Rifle, CO
01.2021 - 12.2021
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Prepared job sites for work plans by measuring and marking different distances.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
Roustabout
Specialized Roustabout Services, LLC
De Beque, CO
06.2021 - 08.2021
- Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
- Handled various manual operating and maintenance tasks as directed by company's policies and standards.
- Transported equipment from one job site to another.
- Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes.
- Safely operated forklift and aerial lift to move machinery around floor.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.
Sandwich Artist
SUBWAY®Restaurants
Parachute, CO
06.2019 - 08.2019
- Kept customer and food preparation areas clean and well-organized.
- Delivered superior customer service focused on quality and meeting customer needs.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%
Library Assistant Volunteer
Parachute Branch Library
Parachute, CO
08.2018 - 12.2018
- Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
- Reshelved books and DVDs quickly and correctly.
- Developed skills in Microsoft Office and other current computer technologies.
- Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
- Collected and recorded fees for library services and fines.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Produced data reports on enacted repairs and replacements for budgeting concerns.
Computer Operator
Toptal
San Francisco, CA
02.2018 - 12.2018
- Generated reports covering details about data, system operation and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols.
- Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
- Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data.
Garden Designer
Maria Hernandez
Parachute, CO
02.2018 - 03.2018
- Watered and pruned plants according to specific needs for plant type.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Operated landscaping equipment to maintain grounds and remove trees.
- Cared for grounds by mulching, aerating and edging around flower beds and walkways.
- Removed poison ivy and other harmful plants while wearing protective gear.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
IT Technical Support Specialist
NVIDIA
San Francisco, CA
01.2017 - 11.2017
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Delivered performance-driven and user-centric websites that met all business requirements.
- Reviewed code, debugged problems and corrected issues.
- Collected, defined and translated user requirements into project designs and implementation plans.
Data Entry Specialist
Randstad
Amsterdam, Netherlands
01.2016 - 12.2016
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Executed data verification to detect errors.
Landscape Laborer
Nevaeh Cox
Battlement, Colorado
05.2016 - 06.2016
- Completed finishing work such as trimming around trees and bushes.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Checked machinery and performed routine maintenance to prevent malfunction.
Education
High School Diploma -
Grand Valley High School
Parachute, CO05.2021
Skills
- Tools and mechanical equipment
- Written and verbal communication
- Accident reporting
- Excavation and construction
- Hand tools and machinery
- Piping installation and repair
- Safety precautions and measures
- Cultural understanding
- Document creation
- Help desk assistance
- Nutritious Feeding for Animals
- Organizational skills
- Working collaboratively
- Strong work ethic
- Grammar skills
- Public speaking
- Performance monitoring
Languages
Spanish
Interests
- Repairing old computers
- Photography
- Programming and webdesign
- Video editing
- Music
- Community service
- Cooking
- Exercising
- Playing the Tuba
- Enjoy to play Basketball
- Construct woodworking porjects
Timeline
Roustabout
Specialized Roustabout Services, LLC
06.2021 - 08.2021
Waterproofer
AAA MOUNTAIN WATERPROOFING, LLC
01.2021 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
06.2019 - 08.2019
Library Assistant Volunteer
Parachute Branch Library
08.2018 - 12.2018
Computer Operator
Toptal
02.2018 - 12.2018
Garden Designer
Maria Hernandez
02.2018 - 03.2018
IT Technical Support Specialist
NVIDIA
01.2017 - 11.2017
Landscape Laborer
Nevaeh Cox
05.2016 - 06.2016
Data Entry Specialist
Randstad
01.2016 - 12.2016
High School Diploma -
Grand Valley High School
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