Alfredo Borja
Clifton,CO
Summary
Cheerful customer service professional with 4+ years of experience helping customers navigate websites and resolving product and service issues. Eager to support the company by building an impeccable reputation by providing top-class support to patients while working with a talented team. A dedicated employee with a great work ethic. Ready for a new position where attention to detail and exceptional communication can be utilized. Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing, and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented, and reliable workers are enthusiastic about supporting success. Knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement.
Overview
9
9
years of professional experience
Work History
Data Analyst
Advanced Veterinary Care Center
2021.01 - 2024.06
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
IT Technical Support Specialist
FIVERR
2017.01 - 2022.12
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades
- Delivered performance-driven and user-centric websites that met all business requirements
- Reviewed code, debugged problems and corrected issues
- Collected, defined and translated user requirements into project designs and implementation plans
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Entry Specialist
Randstad
2016.01 - 2016.12
- Compiled data and reviewed information for accuracy prior to input
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Identified data entry errors and reported to necessary departments
- Executed data verification to detect errors
- Sorted documents and maintained organized filing process.
CUSTOMER SERVICE REPRESENTATIVE
MCI Carrers
2019.02 - 2024.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Cultivated customer loyalty, promoted repeat business and improved sales.
Computer Engineer
AVCC
2020.01 - 2024.05
- Standardized installation policies to streamline efforts and shorten task completion times.
- Led software development in multi-application, multi-server, and hosted environments.
- Conducted system operation verification testing (SOVT) on system hardware.
- Integrated secure communications and data from worldwide locations into heterogeneous networks.
Computer Operator
Toptal
2018.02 - 2018.12
- Generated reports covering details about data, system operation and error monitoring
- Complied with data entry quotients to support time-sensitive project input milestones
- Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols
- Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses
- Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data
- Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.
Photographer
Amazon
2021.02 - 2023.01
- Photographed high-quality images for various print and digital projects
- Digitally edited photos to enhance appearance
- Planned and prepared for on-location and studio shoots
- Edited, toned, captioned and uploaded photographs for publication
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Completed complex photo shoots at indoor and outdoor venues
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Experimented with different lighting effects to deliver unique images
- Inspected proofs to verify quality and determine needed adjustments and retouches
- Archived photographs on computers and servers.
Roustabout
Specialized Roustabout Services, LLC
2021.06 - Current
- Worked on job sites and assigned locations, installing and repairing pipes, valves, and pumps
- Handled various manual operating and maintenance tasks as directed by the company's policies and standards
- Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.
Housekeeper
Full Moon Cleaning Services
2021.01 - 2021.06
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Sandwich Artist
SUBWAYRestaurants
2019.06 - 2019.08
- Kept customer and food preparation areas are clean and well-organized
- Delivered superior customer service focused on quality and meeting customer needs
- Boosted customer satisfaction by quickly addressing and resolving complaints about food or service
- Communicated with the customer to provide a menu offering details and assist with decision-making
- Performed food preparation tasks by making salads, brewing coffee and tea, and slicing meats
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%
Waterproofer
AAA MOUNTAIN WATERPROOFING, LLC
2019.01 - 2019.06
- Resolved problems, improved operations and provided exceptional service
- Received and processed stock into inventory management system
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
- Prepared job sites for work plans by measuring and marking different distances
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
Library Assistant Volunteer
Parachute Branch Library
2018.08 - 2018.12
- Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups
- Developed skills in Microsoft Office and other current computer technologies
- Answered questions from patrons in person and via telephone regarding library policies, practices, and procedures
- Collected and recorded fees for library services and fines
- Identified hardware issues caused by component failures using approved diagnostic tools
- Produced data reports on enacted repairs and replacements for budgeting concerns
- Promoted library at special events and community gatherings.
Garden Designer
Maria Hernandez
2018.01 - 2018.03
- Watered and pruned plants according to specific needs for plant type
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment
- Documented inventory counts and reported to supervisor to identify shrink and damages
- Operated landscaping equipment to maintain grounds and remove trees
- Cared for grounds by mulching, aerating and edging around flower beds and walkways
- Removed poison ivy and other harmful plants while wearing protective gear
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Landscape Laborer
Nevaeh Cox
2016.05 - 2016.06
- Completed finishing work such as trimming around trees and bushes
- Edged lawns and flowerbeds using gas-powered and rotary edging tools
- Operated landscaping equipment to maintain grounds and remove trees
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife
- Checked machinery and performed routine maintenance to prevent malfunction.
Education
Bachelor of Arts - Digital Marketing
Colorado Mesa University
Associate of Arts Digital Media -
Colorado Mountain College
05.2023
High School Diploma -
Grand Valley High School
05.2021
Skills
- Tools and mechanical equipment
- Written and verbal communication
- Hand tools and machinery
- Conscientious and Detail-Oriented
- Safety precautions and measures
- Cultural understanding
- Document creation
- Help desk assistance
- Nutritious Feeding for Animals
- Organizational skills
- Working collaboratively
- Strong work ethic
- Grammar skills
- Public speaking
- Performance monitoring
- Student Supervision
- Social development and integration
- Classroom management
Timeline
Roustabout
Specialized Roustabout Services, LLC
2021.06 - Current
Photographer
Amazon
2021.02 - 2023.01
Data Analyst
Advanced Veterinary Care Center
2021.01 - 2024.06
Housekeeper
Full Moon Cleaning Services
2021.01 - 2021.06
Computer Engineer
AVCC
2020.01 - 2024.05
Sandwich Artist
SUBWAYRestaurants
2019.06 - 2019.08
CUSTOMER SERVICE REPRESENTATIVE
MCI Carrers
2019.02 - 2024.08
Waterproofer
AAA MOUNTAIN WATERPROOFING, LLC
2019.01 - 2019.06
Library Assistant Volunteer
Parachute Branch Library
2018.08 - 2018.12
Computer Operator
Toptal
2018.02 - 2018.12
Garden Designer
Maria Hernandez
2018.01 - 2018.03
IT Technical Support Specialist
FIVERR
2017.01 - 2022.12
Landscape Laborer
Nevaeh Cox
2016.05 - 2016.06
Data Entry Specialist
Randstad
2016.01 - 2016.12
Bachelor of Arts - Digital Marketing
Colorado Mesa University
Associate of Arts Digital Media -
Colorado Mountain College
High School Diploma -
Grand Valley High School
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