Alfredo Borja
Parachute,CO
Summary
Offering strong foundation in computer science and willingness to learn and grow in dynamic environment. Brings foundational understanding of coding principles and software development processes, along with hands-on experience in Java and SQL. Ready to use and develop analytical thinking and coding skills in any role.
Overview
8
8
years of professional experience
Work History
Website Developer
Advanced Veterinary Care Center
04.2021 - Current
- Created custom e-commerce solutions, increasing online sales for multiple clients.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Enhanced user experience by applying responsive design principles and optimizing website performance.
Data Analyst
Randstad
09.2023 - 11.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Computer Operator
Amazon
01.2022 - 11.2024
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
IT Technical Support Specialist
Advanced Veterinary Care Center
01.2018 - 11.2024
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Customer Service Representative
Advanced Veterinary Care Center
02.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Roustabout
Specialized Roustabout Service
04.2021 - 06.2022
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
Education
Certificate - Cyber Security
Google
California07-2024
Loan Officer
OnlineEd
Beaverton, OR06-2024
Associate of Arts - Digital Media
Colorado Mountain College
Glenwood Springs, CO05-2022
Associate of Arts - Digtial Marketing
Colorado Mountain College
Glenwood Springs, CO04-2022
Certificate - Real Estate
Colorado Mountain College
Glenwood Springs, CO03-2021
Skills
- Software development
- Technical Support
- Software Diagnosis
- Network Configuration
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Data Analyst
Randstad
09.2023 - 11.2024
Customer Service Representative
Advanced Veterinary Care Center
02.2022 - 05.2024
Computer Operator
Amazon
01.2022 - 11.2024
Website Developer
Advanced Veterinary Care Center
04.2021 - Current
Roustabout
Specialized Roustabout Service
04.2021 - 06.2022
IT Technical Support Specialist
Advanced Veterinary Care Center
01.2018 - 11.2024
Certificate - Cyber Security
Google
Loan Officer
OnlineEd
Associate of Arts - Digital Media
Colorado Mountain College
Associate of Arts - Digtial Marketing
Colorado Mountain College
Certificate - Real Estate
Colorado Mountain College