Alfredo Boscan

• Managed end-to-end operation: Pick, Stage, Batch, Dispatch +180K orders monthly with Driver Partners.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Engagement POC Southeast Region: Planned monthly activities, following company standards for engagement, oversaw budget planning, partner with stakeholders for merchandise designing and executing campaigns for over 20 sites across North America.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Supported Senior Leadership with plan and implementing new process to ensure site meet daily/weekly cost goal.
• Created weekly leadership schedule (Managers and Assistant Managers) based on business need and following legal working time for FL residents.
• Introduced and rolled new training mechanism for Environmental in NA Network , allowing FC to provide training for Zero Waste (Recycling) per groups and able to track trained roster data easily.
• Partnered with supply chain about daily inbound shipments and updating site inventory fullness.
• Oversaw food handling/safety; Food Manager Certified and FL Food Manager Proctor able to increased Food Safety Score and Managed Food Manager Certification for Assistant Managers to be compliance by state law.

• Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs (TV, Social Media or Printing).
• Met with customers to present mockups and collect information for adjustments.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Researched trends and projected industry changes to capitalize on emerging opportunities.
• Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
• Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.

• Responsible for planning, organizing and implementing strategy across site to ensure meeting daily/weekly cost plan.
• Management support on site for up to 80 AAs per shift and up to 120 direct reports, including 4 Assistant Manager.
• Conduct daily AAs time report, check time accuracy and approve time off (Vacation), partner with HR to solve any discrepancy on AAs timecard.
• Responsible for assist training/onboarding new area managers and assistant managers.
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans, track costs and progress daily and weekly to meet business objectives.
• Monitor, Update and Restock Inventory, also ensure AA are stocking food safely following standard policy of food handler.
• Diving deep on key metrics using excel (in combination with internal dashboards). Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.

• Collaborated with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans, track costs and progress daily and weekly to meet business objectives.
• Monitored and ensure facility-wide compliance with logistics, productivity, quality and safety standards, policies, procedures and guidelines.
• Assigned daily tasks to Associates, supervise and motivate them to perform, this includes management of small and large groups from 30 AAs up to 60 AAs per shift.
• Oversaw Outbound and Inbound operations, front-line and first point of contact to vendors and driver partners, but not limited to this, ensure all paper work is signed and submitted properly for vendor processing and ensure DPs get their route complete on time to deliver packages as promise to our customers.
• Conduct daily audits such as; Safety, Expiration Date removals, Cleaning compliance, Food Safety requirements and Items quality.

• Worked cross-functionally with Operation Managers, Delivery Service Partners (DSPs), and Dispatchers to coordinate, facilitate, and measure all Delivery Associate’s training activities and development, ensure DAs are following SOW for vehicles inspections.
• Facilitated daily training classes to small or large groups, this included in-station, virtual classes and on-road exposure.
• Partnered with DSPs to tack training performance, identify retraining, and process improvement path opportunities to ensure DA are following uniform compliance, process SOW to complete load out successfully and reach out 100% OTD.
• Other job tasks are, tracking process, payment invoices, printing ID badges and provide feedback to DSP about DA performance and conduct daily fleet inspections.

• Lead dispatch process for up to 400 vehicle daily assigned to DSPs and Flex DPs.
• Management problem solver and yard marshall team.
• Oversaw DA performance, communicate with dispatcher/DSP owner if re-training / coaching was needed.
• Supervised routes and tracking packages on real time while on the road by CORTEX.
• Partnered with DSPs and AMs on daily plan for load out process, focus on safety and quality to guarantee customers receive their packages on time.
• Evaluated successful area performance through tracking and reporting metrics such as OTD, PNOV, RTS, DVCR also bridge results when these are below station goal.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Advised, sold products in single and multiple transactions, averaging $400K in sales in 4 months.
• Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Assisted with the visual store organization, this includes organizing items in the best way to promote each seasonal collection.

As an Amazon Associate, I had the opportunity to work on Inbound (UTR) and Outbound (OTR) operations, working on different roles mentioned below:

• Sortation Associate, responsible for scanning and stow packages based on size and destination.
• Pick and Stage, placed packages already stowed on racks to facilitate the pick up process for DAs and DPs.
• Problem Solver, assisted DAs/DSP/DPs daily when there is an issue with device and packages such as damage, missing and cancelled packages, not limited to this, assist ORSAs to ensure 100% OTD.
• Yard Marshall, Facilitated the smooth process for dispatch, giving directions to DAs where they need to park the vehicle and when they are ready to departure from the station.

• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Enforced laws, rules and company policies
• Monitored access to buildings and protecting employees, visitors and contractors.
• Created incident reports on issues that occurred that require follow up such as violations and maintenance repairs.
• Oversaw construction and daily logistics, sending deliveries to the right unloading area, signing paperwork and keep track deliveries on each dock and safe movement of goods.