Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative
Alfredo Crespo

Alfredo Crespo

BRANDON,FL

Summary

Responsible, friendly and professional with extensive experience in providing exceptional customer service skills, bilingual proficiency in Spanish and English, and commitment to customer satisfaction to a dynamic and fast-paced customer service role. Skilled in effectively handling customer complaints, inquiries, and concerns with empathy and a solution-focused approach , possess excellent communication and interpersonal skills, and dedicated to providing positive experiences. Passionate about delivering outstanding customer support and eager to exceed expectations in a challenging and rewarding role.

Overview

5
5

Years & more of professional experience

Work History

Customer Service Representative

Maximus
10.2022 - 01.2023
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers and suggested other options, thoroughly explaining details.
  • Track and document all inquiries using the applicable systems.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution
  • Facilitate translation services for non-English speaking callers according to procedures.

Marketplace

Seguros Medicos Al Instante
02.2021 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and [Type]-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Updated and maintained information in customer accounts.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Assistant

One Key Insurance
01.2020 - 01.2021
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Life Insurance Sales Agent

Primerca
12.2018 - 12.2019
  • Proven ability to generate leads and build a strong network of potential customers through effective prospecting techniques, including cold-calling, networking, and referrals.
  • Skilled in presenting the benefits of life insurance plans to potential customers, using a personalized and consultative approach to understand their unique needs and goals.
  • Adept at effectively communicating the features and benefits of various life insurance plans, including term life, whole life, and universal life insurance.
  • Strong follow-up skills, ensuring all potential customers receive timely and professional communication, including regular check-ins, follow-up calls, and email updates.
  • Ability to close sales by overcoming objections, addressing concerns, and securing commitment from potential customers to purchase a life insurance plan.
  • Experienced in working with clients to assess their financial needs and goals, and to recommend and implement tailored life insurance solutions to meet their individual needs.

Customer Service Sales

Toyota Dealership
04.2017 - 12.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with the purchase and maintenance of vehicles, resulting in high levels of customer satisfaction
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

Associate - Business

Bergen Community College
New Jersey

Skills

  • Exceptional communication skills, including both written and verbal communication, with the ability to effectively communicate with clients and colleagues in both Spanish and English languages
  • Proven sales skills, including the ability to generate leads, close sales, and meet or exceed sales targets
  • Strong customer service skills, with a focus on empathy, problem-solving, and providing a positive customer experience
  • Creative and outside-the-box thinker, able to bring new ideas and innovative solutions to complex problems
  • Unwavering commitment to integrity, ethics, and professionalism in all business dealings
  • Highly organized and detail-oriented, with the ability to effectively manage multiple priorities and meet deadlines Proficient in computer and technology, including proficiency in Microsoft Office Suite, CRM systems, and insurance-related software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Maximus
10.2022 - 01.2023

Marketplace

Seguros Medicos Al Instante
02.2021 - 08.2022

Customer Service Assistant

One Key Insurance
01.2020 - 01.2021

Life Insurance Sales Agent

Primerca
12.2018 - 12.2019

Customer Service Sales

Toyota Dealership
04.2017 - 12.2018

Associate - Business

Bergen Community College

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Alfredo Crespo