Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Motta

Summary

Detail-oriented professional with a strong background in restaurant operations and quality assurance. Known for exceptional interpersonal communication and organizational skills, contributing to streamlined processes and enhanced customer satisfaction.

Overview

14
14
years of professional experience

Work History

Bartender/Lead Server

LAZY DOG
06.2018 - Current
  • Provide genuine service to ensure each customer's experience is of the highest quality.
  • Monitor the dining floor to ensure customers receive great service.
  • Proficient in quickly evaluating and properly reacting to high stress situations, if needed, resolving customer issues.
  • Create and maintain the scheduling, of the Server staff, to support optimal resource allocation.
  • Manage new hire training on proper procedures, processes and restaurant operation standards.
  • Responsible to provide management with the Daily Restaurant Sales Report for each Server.
  • Consistently input data, cash and credit receipts, into automated system.
  • Praised for my high efficiency in supporting operations, leadership and teambuilding. Reconcile cash at end of each shift by matching cash receipts to cash on hand.
  • Enforce all food and workplace safety standards. Ensure the Servers and Bartenders adhere to the law by requesting identification for all alcohol sales.

Key Manager/Server/Bartender

APPLEBEE'S
08.2014 - 01.2018
  • Managed restaurant shift schedule for all service staff.
  • Reconcilied cash nightly and deposits for all service staff.
  • Accurately took customer orders, provided timely service and assistance through dining experience.
  • Responsible to manage duties to close the establishment.
  • Provided support to clientele as a Bartender and Server.

Head Wait Server/Bartender/Administrative

OUTBACK STEAKHOUSE
01.2012 - 08.2014
  • Coordinated Server's sales, reconcilied nightly earnings and made bank deposits.
  • Greeted Guests and provided assistance when needed.
  • Managed multiple sections of the restaurant, took food and beverage orders.
  • Maintained bar, served patrons, as well as supported restaurant drink orders.
  • Responsible for vendor invoicing on Outback's computer system.
  • Administratively managed all incoming calls, fielded and scheduled reservations, banquet inquiries and company questions.

Education

Some College (No Degree) -

DeAnza College
Cupertino, CA

Skills

  • Customer service and support
  • Quality assurance
  • Relationship management
  • Interpersonal communication
  • Team leadership and building
  • Organizational skills
  • Work ethic
  • Adaptability in fast-paced environments
  • Microsoft Office proficiency
  • Scheduling coordination
  • Training and development

References

References available upon request.

Timeline

Bartender/Lead Server

LAZY DOG
06.2018 - Current

Key Manager/Server/Bartender

APPLEBEE'S
08.2014 - 01.2018

Head Wait Server/Bartender/Administrative

OUTBACK STEAKHOUSE
01.2012 - 08.2014

Some College (No Degree) -

DeAnza College

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