Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfredo Franco

Miami,FL

Summary

Motivated individual with extensive experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

20
20
years of professional experience

Work History

Business Developer

EMB Lenders
07.2021 - Current
  • Establish new and Managed existing relationships with Real Estate Brokerage Firms, Agents and Partners
  • Promote and Present Trademarked EMB 10YI Investment Strategy System
  • Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills
  • Represented company and promoted company at conferences and industry events
  • Prospected for new business opportunities via cold calling, using lead generation lists and networking

Sr. Business Account Executive

Comcast Business Services
04.2009 - 02.2020
  • Selected by VP to support launch of Advanced Service Products in Florida Region
  • Addressed each customers' needs and wants to recommend suitable product options
  • Presidents Club Winner 2010
  • Consistently surpassed sales objectives
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
  • Used consultative sales approach to understand and meet customer needs

Regional Sales Supervisor

Comcast Business Services
08.2007 - 04.2009
  • Maintained up-to-date knowledge of products and services offered to customers
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time
  • Coordinated with other departments to provide smooth execution of sales initiatives
  • Facilitated regular team meetings to discuss challenges, successes and strategies
  • Implemented Home Based Business Referral Program
  • Monitored daily sales performance and provided feedback to each team member

Assistant Manager / Sales Associate

BellSouth Telecommunications / ATT
09.2003 - 08.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Team Leader & Special Projects Coordinator
  • Supervised Roll out of first Retention Center for Southeast Region
  • Managed, trained and motivated over 100 new Sales Associates during their initial period of employment
  • Consistently surpassed sales, Service and Retention Objectives

Education

Associate of Science - Computer Science

Compu-Tech Institute
Miami, FL
09.1988

High School Diploma -

Miami Coral Park Sr. High
Miami, FL
06.1986

Skills

  • Strong presentation, negotiation, interpersonal and time management skills
  • Solution Selling® Provided by Provant

Prospecting, Need Development, Negotiation, Expectation Management, Contracting

  • Cisco Sales Essentials

SMB Solutions, Access Router Products, Internet Security and Scalability

  • Cisco Networking Essentials

OSI Reference Model, TCP/IP, Voice Technologies, Network Management, Public and Private Internet

  • Data and Voice Training

Frame Relay, ATM, MPLS, ISDN, DSx, VoIP, Local Exchange Services, SONET and Ethernet Technologies

  • Microsoft Sales Specialist Essentials

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business Developer

EMB Lenders
07.2021 - Current

Sr. Business Account Executive

Comcast Business Services
04.2009 - 02.2020

Regional Sales Supervisor

Comcast Business Services
08.2007 - 04.2009

Assistant Manager / Sales Associate

BellSouth Telecommunications / ATT
09.2003 - 08.2007

Associate of Science - Computer Science

Compu-Tech Institute

High School Diploma -

Miami Coral Park Sr. High

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Alfredo Franco