ALFREDO GARCIA
Summary
Dynamic customer service professional with over 10 years of experience in sales, support, and customer care roles, dedicated to delivering exceptional service and fostering positive customer relationships. Renowned for strong problem-solving abilities and confident communication skills, complemented by proficiency in various CRM tools. Seasoned maintenance expert with a focus on teamwork and results-driven approaches, skilled in troubleshooting, preventive maintenance, and the repair of complex systems. Recognized for reliability and adaptability in meeting evolving needs while ensuring optimal operational efficiency and safety in all tasks.
Overview
17
17
years of professional experience
Work History
Lead Maintenance/Lead Mechanical Assembler
Radyne Corporation
04.2018 - Current
- Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
- Building maintenance, repairs, and upgrades per internal customers specifications
- Plan and Schedule Repairs
- Diagnose and repair forklifts and machines
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
- Assembled parts into units or subassemblies in accordance with standard procedures or blueprints/sketches.
- Provide on-call emergency service as required and maintain communication with the department manager while in the field.
- Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
- Process paperwork after completion of each job.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Developed and implemented strategies to improve maintenance processes.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Installed and maintained plumbing and HVAC systems.
Field Service Technician
Crown Lift Truck
09.2017 - 04.2018
- Providing technical service and maintenance support
- Diagnosing and repairing electrical, mechanical and hydraulic issues with forklifts.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Technician
Schlossman's Honda City
04.2014 - 09.2017
- Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs.
- Fulfilling customer requests on their vehicles: changing oil, oil filters, air filters, cabin filters; transmission services; rotating tires; etc.
- Troubleshoot vehicle issues and report back to customer.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
Lube Technician
Valvoline Instant Oil
01.2013 - 04.2014
- Fulfilling customer requests on their vehicles: changing oil, oil filters, air filters, cabin filters; transmission services; fuel system cleaners; radiator flushes; etc.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
Security Officer
Securitas Security
01.2009 - 10.2012
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Answer alarms and investigate disturbances.
- Monitor camera systems for suspicious activity
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Certificate - IT Network Specialist, IT Network Security
Milwaukee Area Technical College
Milwaukee, WI01-2027
Certificate - Automotive Repair
Milwaukee Area Technical College
Milwaukee, WI05.2008
Skills
- Cashier
- Sales
- Answering Phones
- Fulfilling Customers’ Needs
- Electronic Repairs
- Computer Diagnostics and Repairs
- Automotive Diagnostics and Repairs
- Power tools operation
- Electrical troubleshooting
- Lockout and tagout procedures
- Electrical maintenance
- Heavy equipment operation
- Lighting systems
- Computerized maintenance management system
- Grounds maintenance
- Quality inspection
- Work order management
- Hazardous materials handling
- Predictive maintenance
- Hydraulic systems
- Vehicle maintenance
- Inventory management
- Electrical systems
- Equipment installation
- Equipment troubleshooting
- Plumbing repairs
- Single-phase motors
- Air compressors
- Pneumatic systems
- Facility maintenance
- Mechanical aptitude
- Water treatment
- Roofing repairs
- Painting and coating
- HVAC systems
- Scissor lifts
- Plasma cutting equipment
- Lighting
- Hand tools proficiency
- Safety protocols
- Facilities maintenance
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Clear communication
- Facility upkeep
- Work order completion
- Mechanical repair
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Maintenance/Lead Mechanical Assembler
Radyne Corporation
04.2018 - Current
Field Service Technician
Crown Lift Truck
09.2017 - 04.2018
Service Technician
Schlossman's Honda City
04.2014 - 09.2017
Lube Technician
Valvoline Instant Oil
01.2013 - 04.2014
Security Officer
Securitas Security
01.2009 - 10.2012
Certificate - Automotive Repair
Milwaukee Area Technical College
Certificate - IT Network Specialist, IT Network Security
Milwaukee Area Technical College