Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ALFREDO GONZALEZ GUTIERREZ

San Pablo

Summary

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.

Overview

10
10
years of professional experience

Work History

Airport Customer Service Agent

Swissport USA
05.2023 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.

Bank Teller

Westamerica
02.2023 - 03.2023
  • Guided customers in selecting appropriate financial products for individual needs.
  • Adhered to security and regulatory requirements surrounding financial transactions.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Referred customers to specialists and other lines of business to fulfill specialized needs.
  • Earned customer confidence and protected bank operations by keeping information confidential.
  • Used computers and calculators to calculate daily transactions.
  • Examined checks to confirm endorsements.
  • Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
  • Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.

Server

Oakmont Senior Living
06.2022 - 02.2023
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Assisted with training of new staff members.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Resolved customer complaints and inquiries in a timely manner.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Monitored food and beverage levels to satisfy customer needs.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Cashier

Epicurean Group
02.2018 - 05.2022
  • Provided efficient and courteous service to customers.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Assisted with training and mentoring new team members.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Built and maintained positive working relationships with co-workers.
  • Used POS system to complete purchases for customers.
  • Delivered exceptional customer service at all points of contact.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Monitored customer traffic and proactively addressed potential issues.
  • Delivered customer service by greeting customers and answering any store inquiries.
  • Helped customers locate merchandise and answered questions about products.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.

Gas Station Cashier

Chevron
02.2016 - 08.2021
  • Carried, pushed and pulled products using safe lifting techniques to avoid injuries.
  • Maintained accurate cash drawer by performing cash deposits, documentation and control procedures.
  • Prepared and replenished food, coffee and drink items to promote sales.
  • Stocked product and maintained displays according to merchandising standards.
  • Liaised with management to oversee inventory and order and restock items.
  • Checked identification for tobacco, alcohol and lottery sales to comply with state law.
  • Complied with loss prevention policies to maximize safety and reduce theft.
  • Greeted customers by displaying friendly and outgoing attitude, fostering pleasant experiences.
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Delivered customer service by greeting customers and answering any store inquiries.
  • Helped customers locate merchandise and answered questions about products.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Followed all safety protocols while handling money.
  • Offered assistance to customers in locating desired items.
  • Monitored customer traffic and proactively addressed potential issues.
  • Verified that customers are of legal age to purchase restricted items.
  • Resolved customer complaints in a timely and professional manner.
  • Enforced store policies to ensure the protection of company items.
  • Informed customers of special promotions, loyalty programs, and discounts.
  • Counted cash drawers at beginning of shifts to verify correct amounts.

Sales Associate

Macy's
06.2016 - 12.2016
  • Met merchandising standards by keeping store stocked and products faced.
  • Performed cleaning tasks, keeping store neat and organized.
  • Introduced promotions and sale opportunities, enticing customers.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.
  • Promoted visual presentation standards by keeping store replenished.
  • Enticed customers with sales and promotions to boost sales.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Promoted benefits of store credit cards and customer loyalty programs.
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Helped customers find and select products.
  • Tagged new merchandise for sale and updated signs.
  • Greeted customers warmly and offered assistance.
  • Followed checklist to complete retail store opening and closing activities.
  • Engaged with guests to understand and anticipate customer service needs.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Education

High School Diploma -

Terra Linda
San Rafael, CA
06.2009

Skills

  • Bilingual (Spanish and English)
  • Great People Skills
  • Cash Counting
  • Calculator Usage
  • Deposit and Withdrawal Management
  • Money Handling
  • Cashier's Checks
  • Time Management Skills
  • Till Counting
  • Cleaning and Sanitizing
  • Staff Training
  • Credit and Cash Transactions
  • Refunds and Exchanges
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality

LANGUAGES

Spanish Fluent Home
English Fluent School

Timeline

Airport Customer Service Agent

Swissport USA
05.2023 - Current

Bank Teller

Westamerica
02.2023 - 03.2023

Server

Oakmont Senior Living
06.2022 - 02.2023

Cashier

Epicurean Group
02.2018 - 05.2022

Sales Associate

Macy's
06.2016 - 12.2016

Gas Station Cashier

Chevron
02.2016 - 08.2021

High School Diploma -

Terra Linda

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