Alfredo Hernandez
Huntington,NY
Summary
CAREER PROFILE:
Successful professional, excells in creating memorable guest experiences.
Being skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner; while simultaneously, demonstrating both exceptional memory retention and team coordination skills, I am able ensure an impeccable experience for guests so that they speak can speak highly of the establishment and return time and time again.
Overview
18
18
years of professional experience
Work History
Server
Nunzis Modern Italian
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server
Blackstone Steakhouse
03.2021 - 01.2024
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Cipollini
05.2016 - 02.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Locanda Verde
08.2012 - 05.2016
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Server
The Dutch
06.2012 - 05.2016
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Salinas
02.2010 - 05.2012
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Busser/Runner/Server
Morandi
07.2006 - 01.2010
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Professional Appearance
- Hospitality Service Expertise
- Memory Retention
- Menu Memorization
- Proficiency in POS Systems
- High-volume Dining
- Sales Expertise
- Order Accuracy
- Wine service
- Team Leadership
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Server
Nunzis Modern Italian
03.2022 - Current
Server
Blackstone Steakhouse
03.2021 - 01.2024
Server
Cipollini
05.2016 - 02.2021
Server
Locanda Verde
08.2012 - 05.2016
Server
The Dutch
06.2012 - 05.2016
Server
Salinas
02.2010 - 05.2012
Busser/Runner/Server
Morandi
07.2006 - 01.2010