ALFREDO HERRERA JR
San Antonio,TX
Summary
Highly motivated and committed Medical Office Manager with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background, instructor, leadership, communication skills, operations background and team-building skills to an office environment offering challenges.
Overview
10
10
years of professional experience
Work History
Senior Medical Assistant
US Army- E-6, 40 Hours Per Week
2021.01 - 2022.01
- Interacted with patients exercising tact and courtesy when addressing inquiries, appointment requests and consultation questions in accordance with organizational standard operating procedures.
- Managed budgets, appointment scheduling, employee and event itineraries, and office calendars to improve productivity amongst the team.
- Used sound judgment in making tentative diagnoses and decisions about management/treatment of patients and prescribed therapy or medication with physician approval.
- Provided Situation Reports for COVID-19 patients within the organization and assisted in creating standard operating procedures and contingency plans for testing barracks personnel to avoid outbreaks.
- Managed incoming correspondence from both U.S. and Korean Augmentation To the United States Army (KATUSA) personnel to enhance organization performance and reduce time spent on processing and responding to administrative needs.
- Maintained medical records program for unit of over 300 personnel by following U.S. Army standard operating procedures for inputting, filing, storage, disposal, and safeguarding access of records.
- Analyzed pertinent data and calculations to aid physician in interpreting results.
- Attended training classes to maintain certification licensure, kept abreast of new developments in the field, or maintained existing knowledge.
- Instructed emergency medical response team about emergency interventions, to ensure correct application of procedures.
Operations Manager
US Army- E-6, 40 Hours Per Week
2018.07 - 2021.01
- Employed leadership operations process to visualize, train, direct, and assess work of a seven person office and 431 subordinate members.
- Reviewed, tracked, and processed personnel and unit files, records, requests for personnel actions, administrative trackers and other correspondence to obtain information in response to executive requests.
- Anticipated potential action scenarios and adapted appropriately to competing demands and team's shifting priorities.
- Utilized invaluable decision making skills to comply with the ever changing laws and regulations within Department of Defense ensuring the department was 100% functional.
- Planned and instructed training for 120 employees in Equal Employment Opportunity, Master Resiliency, Information Security, and discussed potential HIPAA violations commonly found in medical offices.
- Managed daily operations to ensure that all operations were in full compliance with applicable guidelines, personnel actions, and safety and quality for $1.2 million operational budget.
- Effectively used strong communication and problem- solving skills to overcome obstacles and achieve team results.
- Led from the front by remaining visible, involved, and fully engaged in organization functions encouraging participation and esprit de corps.
Leadership Training and Development Instructor
US Army- E-6, 40 Hours Per Week
2017.07 - 2018.07
- Taught over 10 subordinate leaders in performance analysis, cause analysis, complex problem-solving, decision-making, and effective communication as Training Site Facilitator.
- Planned, executed, and hosted training exhibitions for foreign diplomats, executive U.S. leaders, and fellow instructors across the DoD in M.E.D.I.C. Utilization Program.
- Developed standard operating procedures that integrated Air Force and Navy training curriculum and criteria that led to joint training models for Tactical Combat Casualty Care program using technical writing and correspondence skills to disseminate information to respective leaders.
- Applied thorough working knowledge of all phases of Analysis, Design, Development, Implementation, and Evaluation (ADDIE) phases.
- Followed procedural processes in training manuals to input class rosters, assess coursework, test, and certify 100% Combat Medics annually.
- Delivered team leadership training to enable leaders to build cohesive, disciplined teams and lead effectively while in preparation for deployment.
- Displayed uncompromising adherence to safety standards while maintaining zero incidents or accidents under his appointment as Fire and Safety Officer.
Hospital-Ward Master
US Army- E-6, 40 Hours Per Week
2012.05 - 2017.07
- Served as Ward Master for a nursing unit responsible for outpatient care at Brooke Army Medical Center, ensuring the personnel records for 80 Soldiers, Airmen, and civilian employees were compliant in accordance with hospital standard operating procedures and Joint Commission inspection.
- Utilized a digital ordering system for tracking, ordering, and budgeting for medical supplies; created and maintained an employee schedule calendar to ensure the unit had the proper personnel required on duty.
- Responsible for the civilian's pay and timecards as the Defense Civilian Payroll Systems (DCPS) Manager and the Automated Time Attendance And Production Systems (ATAAPS) Manager resulting in zero pay deficiencies within the unit.
- Used sound judgment in coordinating $450K in unit equipment repairs and facility improvements increasing unit efficiency and safety.
- Interacted and influenced subordinate operations managers and team leaders to accomplish critical tasks and achieve department objectives.
- Employed a leadership operations process to visualize, describe, direct, and assess the employee's work by re-writing unit standard procedures.
- Demonstrated sound critical reasoning skills when assessing business situations, reaching conclusions, and making decisions.
- Displayed a solid understanding on the effect of leadership influences on the needs to accomplish organizational mission.
- Ensured organization was always able to fully execute its mission by evaluating strengths and limitations and directing actions to improve each situation.
- Informed patient's families, public safety leadership, and executive hospital leaders with summaries in outpatient care and discharge during interactions at weekly conference meetings.
Education
No Degree - Human Resources Management
Purdue Global University
West Lafayette, IN10.2025
No Degree - Brigade Combat Trauma Team Training
Medical Education And Training Campus
Fort Sam Houston, TX06.2015
No Degree - Drill Sergeant Instructor Course
United States Army Training And Doctrine Command
Fort Benning, GA03.2010
No Degree - Combat Medic Training
Medical Education And Training Campus
Fort Sam Houston, TX06.2002
Skills
- Case Management
- Administrative Management
- Operational Medicine
- Clinical Experience
- Human Anatomy and Physiology
- Decision Making
- Quality Management
- Training and Development of Others
- Direct Supervision
- Patient Registration
- Checking In Patients
- Assisting Patients
- Record Keeping
- Referrals
- Testing
- Medical Office Experience
Accomplishments
- Certified Equal Opportunity Leader in September 2018, training personnel through November 2021.
- Certified Master Resiliency Trainer, March 2019, from the U.S Army and the University of Pennsylvania.
Additional Information
- Collaborated with team of 6 in the ground up development of the M.E.D.I.C. Utilization Program used in Brooke Army Medical Center today.
- Completed the Master Resiliency Trainer Course resulting in the training of over 350 Army personnel in the mandated Army Resiliency Program.
- Created and executed an Emergency Decontamination Site plan for Brooke Army Medical Center mass casualty protocols in April 2017.
- Instructed over 500 personnel in Emergency Medical Technician training and 800 in Combat Lifesaver Course (field first aid).
- Received hospital accolades for his department passing full inspections by The Joint Commission and OSHA on the first site visit in June 2017.
Volunteer
Volunteered over 90 hours from Sep 2011 to the present from a diverse group of organizations to include Fort Benning Community Reading Program, The Boys and Girls Club, and Woodard Recreation Center. Additionally, coaching children at Fort Bliss Youth Center, Alamo Heights/Fort Sam Houston Soccer League, Alamo Heights Little League, and Factory of Champions Youth Basketball League.
Timeline
Senior Medical Assistant
US Army- E-6, 40 Hours Per Week
2021.01 - 2022.01
Operations Manager
US Army- E-6, 40 Hours Per Week
2018.07 - 2021.01
Leadership Training and Development Instructor
US Army- E-6, 40 Hours Per Week
2017.07 - 2018.07
Hospital-Ward Master
US Army- E-6, 40 Hours Per Week
2012.05 - 2017.07
No Degree - Human Resources Management
Purdue Global University
No Degree - Brigade Combat Trauma Team Training
Medical Education And Training Campus
No Degree - Drill Sergeant Instructor Course
United States Army Training And Doctrine Command
No Degree - Combat Medic Training
Medical Education And Training Campus
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