Alfredo Hurtado
Houston,TX
Summary
Experienced Computer Engineer with background in developing, testing and optimizing computer systems. Demonstrated competence in teamwork, problem-solving, and innovative thinking. Seeking full-time employment to develop my technical skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
NRTC - National Rural Telecommunications Cooperative
Houston , TX
2023.05 - 2024.06
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Provided remote assistance to end-users when needed.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
Product Validation Engineer
Daimler Trucks North America, DTNA
Portland , OR
2022.11 - 2024.03
- Developed and executed validation plans for product compliance with safety, quality, and performance standards.
- Conducted testing on products to ensure they met customer requirements and specifications.
- Troubleshot issues related to product functionality and operation as needed.
- Provided technical support during the development of new products and changes to existing ones.
- Collaborated with other engineering teams to identify potential issues in product design.
- Collected samples to validate against parameters using various approved tests.
- Suggested updates to software to improve usability, function, and performance of products.
- Documented all validation activities including test procedures, results, and conclusions in reports for review by management team.
Technician
Mpulse Xerox & Technology
Prairie View , TX
2020.08 - 2022.05
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Ensured printers are performing daily, normal operations to include changing the ink cartridges and drums and ensuring the printers are scanning properly.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Education
Bachelor of Science - Computer Engineering
Prairie View A & M University
Prairie View, TX2022-05
Skills
- Technical Troubleshooting
- Software Debugging
- Problem-Solving
- JIRA Systems
- Computer Security
- Software and hardware implementation
- Schematics Interpretation
- Product Testing
- C++, Python, Ubuntu, AutoCAD, Matlab and Javascript expert
- Microsoft office
- Network Security and Data Analysis
- Circuit Design
Accomplishments
- Edward L. Blackshear scholarship
- National Deans List 2019-2022
- National Honors society
Certification
- Professional Engineer Certification
- HIPPA certification
- Microsoft certification
Affiliations
- Alpha Phi Alpha Fraternity Incorporated
- National Society of Black Engineers
Timeline
Technical Support Engineer
NRTC - National Rural Telecommunications Cooperative
2023.05 - 2024.06
Product Validation Engineer
Daimler Trucks North America, DTNA
2022.11 - 2024.03
Technician
Mpulse Xerox & Technology
2020.08 - 2022.05
Bachelor of Science - Computer Engineering
Prairie View A & M University
- Professional Engineer Certification
- HIPPA certification
- Microsoft certification
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