Alfredo J. Valencia
Miami,FL
Summary
Dynamic hospitality professional with extensive experience in table management and exceptional service delivery in fast-paced environments. Proven ability to foster a welcoming atmosphere through strong communication and teamwork, enhancing guest satisfaction. Recognized for maintaining rigorous standards of cleanliness and operational efficiency, contributing to consistently positive dining experiences. Committed to upholding excellence in service and creating memorable moments for guests.
Overview
12
12
years of professional experience
Work History
Jet Ski Instructor
Royalty Rides
03.2025 - 10.2025
- Instructed diverse groups in jetskiing techniques, enhancing skills and confidence.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
- Mentored new instructors, sharing expertise to elevate teaching standards within the team.
- Evaluated equipment maintenance needs, ensuring optimal performance and safety for all participants.
- Developed tailored lesson plans, accommodating individual learning styles and abilities.
- Monitored student progress, providing constructive feedback to promote improvement.
- Ensured safety protocols were followed during lessons, fostering a secure learning environment.
Food Runner/Expo Runner
STK
10.2024 - 02.2025
- Delivered food promptly to ensure excellent customer service and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on food running procedures and best practices.
- Resolved customer inquiries efficiently to enhance dining experience and address concerns.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Assisted in training new food runners, improving team efficiency and service quality.
SERVER/BEACH ATTENDANT
FISHER ISLAND CLUB
12.2018 - 06.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Maintained knowledge of menu items, specials, and wine pairings for informed guest recommendations.
- Managed multiple tables efficiently while addressing guest needs and inquiries promptly.
- Implemented suggestions to enhance workflow, resulting in improved service speed and guest satisfaction.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Resolved guest complaints professionally, contributing to positive dining experiences and repeat visits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided exceptional customer service to beachgoers, ensuring a welcoming environment.
- Maintained cleanliness and organization of beach facilities, enhancing visitor experience.
- Assisted in setting up and managing beach equipment, promoting safe usage for patrons.
- Monitored beach activities, ensuring compliance with safety regulations and guidelines.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
Server
IHOP
03.2017 - 07.2018
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new team members on menu offerings and service protocols to enhance overall efficiency.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Managed cash register operations, processing payments accurately and efficiently at the end of each shift.
- Resolved customer complaints professionally, turning potentially negative experiences into positive outcomes.
- Suggested menu items based on guest preferences, increasing overall sales through effective upselling techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managed food and beverage orders, maintaining accuracy and efficiency during peak hours.
HELPER
DORRIS CONSTRUCTION MANAGEMENT
06.2017 - 08.2017
- Assisted in the setup and teardown of construction sites, ensuring compliance with safety regulations.
- Operated various hand and power tools to support construction activities effectively.
- Followed project plans and specifications to complete tasks accurately and efficiently.
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Prepared construction materials to build structures and fill gaps.
- Reduced potential hazards at job sites by promptly identifying issues like loose wires or unstable structures.
Sales associate
Tommy Hilfiger
12.2013 - 04.2014
- Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
- Maintained merchandise displays, ensuring compliance with visual standards and effective product placement.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Florida international Christian academy
Skills
- Fluent in English and Spanish
- Guest services
- Adaptive instruction
- Sales experience
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Professional attitude
- Order taking
- Allergy awareness
- POS system operation
- Garnishing
- Wine pairings
Languages
English
Full Professional
Timeline
Jet Ski Instructor
Royalty Rides
03.2025 - 10.2025
Food Runner/Expo Runner
STK
10.2024 - 02.2025
SERVER/BEACH ATTENDANT
FISHER ISLAND CLUB
12.2018 - 06.2019
HELPER
DORRIS CONSTRUCTION MANAGEMENT
06.2017 - 08.2017
Server
IHOP
03.2017 - 07.2018
Sales associate
Tommy Hilfiger
12.2013 - 04.2014
High School Diploma -
Florida international Christian academy