Alfredo Serrata
Mission
Summary
I am a committed and motivated leader with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. I am also an energetic management professional versed in business management, finance and sales. Emphasizes on process improvement to increase profits and customer satisfaction. I have also made sure to get my self-involved as a Personable HR Generalist versed in recruiting top employees and innovative start-ups. Experience with public speaking on school campuses to attract new talent. I find myself to be an exceptional General Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
District Supervisor
Healthcare Services Group
- I oversaw the environmental side of a number of nursing facilities
- We worked to keep the residents pleased with the quality of life they can no longer provide for themselves
- I help to create routines within the facility to better facilitate our obligations to the needs of our residents
- I have gone through multiple intense State Surveys over the years and am proud to say we have been deficiency free every time
- I have managed to help my managers and staff achieve a perfect score within their department in each facility
- I held once a month meeting with all account managers to ensure proper motivation and training is conducted in a manner that is approved by our company standards
- I also helped set and maintain targeted budgets for both supplies and labor
- I am also happy to say that in the number of years of overseeing this area I have been very fortunate to have the team that I have in all my facilities and have maintained great foundations on which we pride ourselves with.
General Manager
McDonalds
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness was maintained in all areas of the restaurant
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Consistently obtained highest rating from the county health department.
General Manager
Family Dollar
- Addressed customer inquiries and resolved complaints
- Opened a new store location and assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Directed and supervised employees engaging in sales, inventory-taking and reconciling cash receipts
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Completed weekly schedules according to payroll policies
- Wrote order supply requests to replenish merchandise
- Worked closely with the district manager to formulate and build the store brand
General Manager
Club Car Wash
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Area Manager
Club Car Wash
04.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Education
Associate of Applied Science - Associate of Science in Business Communication
Texas A&M University - Kingsville
Kingsville, TXSkills
- Schedule management
- Interviewing expertise
- Problem resolution
- Performance management
- Self-starter strategies
- Staff motivation
- Employment law knowledge
- Staff Training & Retention
- Inventory systems
- Operations management market conditions
- Risk management
- Staffing and recruiting professional
Affiliations
- National Restaurant Association
- National Notary Association
Leadership Experience
I have always prided myself in motivational speaking and mentoring, whether it be students, family or staff, I find it to be refreshing to my character. Becoming a leader is synonymous with becoming yourself. It is precisely that simple and it is also that difficult.
Community Service
I am active in our community and enjoy working with Workforce. I have participated as a Guest Speaker at a number of High School functions.
Certification
- Certified ServSafe Instructor/Proctor
- Notary Public
Timeline
Area Manager
Club Car Wash
04.2023 - Current
District Supervisor
Healthcare Services Group
General Manager
McDonalds
General Manager
Family Dollar
General Manager
Club Car Wash
Associate of Applied Science - Associate of Science in Business Communication
Texas A&M University - Kingsville
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