Alfredo Magaña-Ochoa
Romulus
Summary
Dynamic professional with a strong background in customer service and labor roles, including experience at Eminent Excavating. Recognized for enhancing worksite efficiency and fostering customer loyalty through effective communication and teamwork. Bilingual and detail-oriented, committed to safety and continuous learning to drive productivity and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Laborer
Eminent Excavating
06.2024 - 10.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Customer Service Representative
Los Agaves
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Foot Locker
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Summit Academy North High School
Romulus, MI06.2024
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Punctual and reliable
- Customer service
- Team collaboration
- Bilingual (100% Fluent in English and Spanish)
- Customer satisfaction
Certification
Certified Associate Project Manager: Entry-level credential demonstrating foundational project management knowledge and skills.
Timeline
Laborer
Eminent Excavating
06.2024 - 10.2024
Customer Service Representative
Los Agaves
06.2023 - 04.2024
Sales Associate
Foot Locker
09.2022 - 01.2023
Summit Academy North High School
Similar Profiles
Gabriel RinconGabriel Rincon
Sales Associate at Eminent ManagementSales Associate at Eminent Management
Gavin MooreGavin Moore
Handy Man at Eminent ConstructionHandy Man at Eminent Construction
Ramanpreet DhillonRamanpreet Dhillon
Clerk/Receptionist at Eminent ImmigrationClerk/Receptionist at Eminent Immigration