Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alfredo Miranda

Houston,TX

Summary

Hardworking and goal-oriented team player that seeks any possible problem to a solution. To find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well known for exceeding requirements for the better for the business. Highly experience Apprentice Tech, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results from customer delight as a Tire technician and Sales associate. To make everything possible for making my store's business to succeed by bringing first class customer care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Apprentice Technician

Discount Tire
07.2021 - Current
  • Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
  • Optimized workflow within the technician team through effective prioritization of tasks based on urgency, complexity, and resource availability.
  • Built strong relationships with clients through professional communication, attentive listening, and prompt resolution of concerns.
  • Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Responded to customer requests for products, services, and company information.
  • Received good reviews through emails of my customer service as of both Technician and Sales associate

Education

High School Diploma -

Madison High School
Houston, TX
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Listening skills
  • Fluent Bilingualism/ Spanish fluent
  • Multi-tasking strength
  • Goal-Oriented/ Determination
  • Relationship Building
  • Car Maintenance and Repair Knowledge
  • Hand and power tools
  • Tire Services
  • Brake Systems
  • Exhaust Systems

Certification

  • ASE Refrigerant Recovery and Recycling
  • 10-hour General Industry Safety and Health (OSHA)

Timeline

Apprentice Technician

Discount Tire
07.2021 - Current

High School Diploma -

Madison High School
Alfredo Miranda