Alfredo Miranda
Houston,TX
Summary
Hardworking and goal-oriented team player that seeks any possible problem to a solution. To find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well known for exceeding requirements for the better for the business. Highly experience Apprentice Tech, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results from customer delight as a Tire technician and Sales associate. To make everything possible for making my store's business to succeed by bringing first class customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Apprentice Technician
Discount Tire
07.2021 - Current
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Optimized workflow within the technician team through effective prioritization of tasks based on urgency, complexity, and resource availability.
- Built strong relationships with clients through professional communication, attentive listening, and prompt resolution of concerns.
- Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Received good reviews through emails of my customer service as of both Technician and Sales associate
Education
High School Diploma -
Madison High School
Houston, TX06.2023
Skills
- Customer Service
- Problem-solving abilities
- Listening skills
- Fluent Bilingualism/ Spanish fluent
- Multi-tasking strength
- Goal-Oriented/ Determination
- Relationship Building
- Car Maintenance and Repair Knowledge
- Hand and power tools
- Tire Services
- Brake Systems
- Exhaust Systems
Certification
- ASE Refrigerant Recovery and Recycling
- 10-hour General Industry Safety and Health (OSHA)
Timeline
Apprentice Technician
Discount Tire
07.2021 - Current
High School Diploma -
Madison High School