ALFREDO MUNOZ
High Springs,FL
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
49
49
years of professional experience
3
3
Certification
1
1
Language
Work History
Office Manager/Account
Urban Strategies
08.2021 - Current
- I have the role in flow and optimized operations & administration including all HR payroll and supplies, follow-up on all HR performance, and any necessary correcting action, assisting our center Director as the right hand for our daily Shelter Center administration, management & operations in a 24/7, daily basis, helping case management with UC cases and filing through UC Portal, our old share point system & URAD, also doing intakes and reunifications process placing call for UC families and sponsors here in the USA
- Operating MS Windowa-365, SAGE accounting system, the bill reconciliation application, excel budget works, follow up in accounts receivables and payables, redacting letters to vendors, and gathering new vendors for our center services
- As a manager, I managed a diverse team, including Lead Shift Supervisors, Supervisors Youth Care Workers, Maintenance Custodians and Cooks, and administrative staff
- I ensured the workflow was well-prepared and ran smoothly, and I also handled vendor invoices to assist the accounting department
- Be aware of any safety & security concerns, via video monitoring and visual methods in our campus facility
- Maintain a virtual filing PDF of fleet maintenance, insurance, inspections, and cleanness as per Federal Government Compliances.
Logistics Dispatcher, Operations
A Candies Coachwork #nc
12.2016 - 05.2021
- As a crucial part of our operations, I as a Drive-Dispatch, play a vital role in ensuring the smooth flow of our services
- This includes performing Electronic Log Data (ELD) reviews and maintaining high efficiency throughout the night
- Prepare the logistics of transportation per individual trip, selecting the driver and bus to accomplish each traveling need of our customers
- Do a regular follow-up on our CDL Drivers Bus endorse and prepare D.O.T
- Compliance Reports, data hours report for the payroll of duty hours, attend any customer service support (internal and external), supervise night shift motor coach and limousine drivers, mechanics, and detailers bus staff, supports drivers at any given night for dispatch, dispatch corrections, and additions, and assists in solving problems of orders in motion, maintain logs accurate and transactions to comply with D.O.T
- Federal or state laws
- I work as an Orientation Trainer.
SCUBA & Dive Medic Instructors Trainer
American Nitrox Divers International
03.2000 - 09.2020
- SCUBA/First Aid Instructor Trainer Certified, As a Scuba Divers Instructor Trainer under the Department of Education of Puerto Rico, teacher’s licensee
- Instruct new students in the various disciplines of SCUBA & Rebreathers, commercial, and recreational, in advanced scuba skills, first aid & oxygen provider Dive Medics
- Prepare and train six new instructors in various SCUBA disciplines for the P.R
- Police Dept., Marine Forensic Division.
Crude Oil Truck Diver/Dispatch
SUNOCO Logistics
12.2013 - 12.2016
- The duties of a crude OI driver are to operate a range semi-hauling crude oil tanker, safely pick up crude oil at OI fields, and deliver the shipments to natural OI injection points stations as ordered by dispatch as a simple OI driver; your responsibility is like other tractor-trailer and heavy truck drivers
- You must inspect your vehicle daily to ensure it is in working condition, check that the cargo is tested, measured, and loaded correctly and safely, and fill out and maintain logs of your trips and transactions to complete with D.O.T
- Federal or state laws and compliance.
Water Tanker CDL A Driver
NABORS #ndustries
01.2012 - 12.2013
- The duties of a tanker driver are safety, such as operating a semi-truck tanker, comparing with D.O.T
- Rules and log book, and maintaining your assigned semi-truck
- The responsibilities of a water tanker semi driver are to use a sizeable semi-truck tanker to hau and produce competition water and safety load and unload, brine, or have water at oi fields and waters depot, as ordered by dispatch, as a water tanker semi-truck driver, your responsibilities are like other tractor-trailer and heavy truck drivers
- You must inspect your vehicle daily to ensure it is in working condition, check that the cargo is loaded safely & correctly, and fill out and maintain logs of your trips and transactions in compliance with D.O.T
- Federal and state laws.
Insurance Sales Supervisor
Cooperativa de Seguros Múltiples de Puerto Rico
01.1989 - 01.2012
- To Manage and supervise seven insurance agents and four customer service representatives to conduct new
- Retain sales, manage recruits, comply with federal and state laws
- To prepare and define strategies to exceed customer service, bring new business, retain those already established, make our office number one in sales and customer service satisfaction for three years, and receive a company branch recognition award
- Made annual budgets, including sales and customer satisfaction forecasts, and set marketing strategies for new products
- Making weekly reports of sales, bringing new opportunities for new business
- Prepare a yearly schedule for continuous education for our sales force, in compliance with The Office of the Insurance Commissioner of Puerto Rico, to renew their insurance Agent licenses.
76y20 Armorer Supply
Puerto Rico Army National Guard
09.1975 - 09.1981
- 480th Military Police Company, P.R
- Is ending PRANG of rank E4 Honorable Discharge.
Education
Certificate in Ministerial Leadership -
07.2022
Bachelor’s degree in Business Administration /minor in Management -
05.1981
Associate Degree in Computer Programming -
05.1977
Skills
- Managerial Skills (sales, administration & transportation)10
- Multiple training, from the Department of Health & Human Services, ORR & DCF(on Request)
- Windows 365(all), SAGE accounting, Bill reconciliation, & quarterly Budget (3 years)
- License Notary Public, Florida (3 years)
- Certificates(multiples) from the Dept of HHS on Florida DCF & Family, USA, and FL, Crisis Intervention CPI Certified (renew annually)
- IOS, Linux & android
Accomplishments
- Coordinated special public and private events.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through testing.
- Worked directly with senior leadership to develop and administer per year department budget.
- Developed and instituted employee training and retention initiative which reduced personnel turnover.
Certification
- CPI Certified, 09/2023, 09/2024
- First Aid Certification
- Certified in General Insurance, 06/1995, Present
- Certified Ministerial Leadership, 06/2019, Present
Traveling, Music, Art & Automobiles
Traveling through the US, Europe & the Caribbean, a great collection of musical media, and visiting wile traveling the car shows, art & car museums
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Master Free Masons 32nd Degree & Assemblies of God
Software
SAGE, Bill, Windows 365, Excell, Word, iPod
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Company CulturePaid sick leavePaid time offWork from home optionFlexible work hoursPersonal development programsWork-life balanceInterests
Management, Analytics, Leadership
Timeline
Office Manager/Account - Urban Strategies
08.2021 - Current
Logistics Dispatcher, Operations - A Candies Coachwork #nc
12.2016 - 05.2021
Crude Oil Truck Diver/Dispatch - SUNOCO Logistics
12.2013 - 12.2016
Water Tanker CDL A Driver - NABORS #ndustries
01.2012 - 12.2013
SCUBA & Dive Medic Instructors Trainer - American Nitrox Divers International
03.2000 - 09.2020
Insurance Sales Supervisor - Cooperativa de Seguros Múltiples de Puerto Rico
01.1989 - 01.2012
76y20 Armorer Supply - Puerto Rico Army National Guard
09.1975 - 09.1981
Ignite Ministerial Institute - Certificate in Ministerial Leadership,
Las Americas World University - Bachelor’s degree in Business Administration /minor in Management,
EDP University of Puerto Rico Inc-San Juan - Associate Degree in Computer Programming,