Alfredo Nava
Corona,CA
Summary
At Western Truck Exchange, I excelled as a Parts Sales Specialist, offering 17 years of progressive experience in the field. I surpassed sales targets through expert product knowledge and exceptional customer service. My knack for problem-solving and adaptability led to streamlined operations and enhanced customer satisfaction that led to long-lasting and loyal customers. I also mentored staff, showcasing my leadership and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Parts Sales Specialist
Western Truck Exchange
01.2000 - Current
- Recognized as a top performer within the organization due to consistently exceeding sales targets and maintaining high levels of customer satisfaction.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
- Provided exceptional customer service, consistently receiving positive feedback from clients and management.
- Streamlined order processing procedures, reducing errors and increasing efficiency.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Managed inventory effectively, ensuring optimal stock levels for high-demand items.
- Ordered parts from various distributors to fulfill demands.
- Facilitated communication between departments by serving as the primary point of contact for questions related to parts availability or compatibility.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
Skills
- Conflict Resolution
- Product Knowledge
- Customer relationship development
- Decision-Making
- Adaptability and Flexibility
- Deal Closing
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Attention to Detail
- Time Management
- Parts recommendation
Certification
International Dealership Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Sales Specialist
Western Truck Exchange
01.2000 - Current
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