Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alfredo Paule

Miami

Summary

I am a dedicated management and security professional with a strong background in overseeing safety operations, team leadership, and conflict resolution. My experience spans high-stakes environments, including correctional facilities and public safety sectors, where I have enforced regulations, implemented crisis management strategies, and maintained compliance with legal and ethical standards. I excel in risk assessment, security technology, and de-escalation techniques, ensuring a safe and secure environment for all. With sharp observational skills and a strong sense of integrity, I am committed to fostering teamwork and achieving results in dynamic, fast-paced settings. In addition to my security expertise, I have a proven track record in customer relationship management and sales, utilizing persuasive communication and collaboration to enhance customer satisfaction and drive business success. My ability to adapt to changing demands has allowed me to excel in both security-focused and customer-oriented roles, consistently meeting operational and sales objectives. I am highly skilled in coordinating with staff, responding swiftly to incidents, and implementing proactive safety measures. My leadership style emphasizes efficiency, reliability, and a results-driven approach to problem-solving. Whether managing security operations or enhancing customer experiences, I take pride in my ability to deliver excellence and create a positive, secure environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

TSA Agent

Transportation Security Administration, TSA
07.2024 - Current
  • Improved overall safety with effective communication and collaboration among team members.
  • Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
  • Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
  • Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
  • Provided critical incident response, maintaining composure under high-pressure situations.
  • Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.

Sales Associate

AT&T
08.2023 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Correctional Officer

Florida Department Of Corrections
07.2023 - 02.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.

Security Supervisor

C.G.O.A
05.2021 - 12.2023
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.

Assistant Manager

El Car Wash
08.2019 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Miami Senior High School
Miami, FL
05-2021

Skills

  • Passenger screening
  • Public safety awareness
  • First aid training
  • Emergency response
  • Conflict Resolution Strategies
  • Effective Negotiation Skills
  • Customer service
  • Teamwork and collaboration

  • Proficient in Time Management
  • Critical Thinking Skills
  • Security personnel training
  • Staff management
  • CCTV monitoring
  • Team leadership
  • Money handling
  • Effective Decision-Making

Certification

  • Behavior Detection and Analysis Training Certificate - Transportation Security Administration (TSA).
  • Aviation Security Professional Management Certificate - International Air Transport Association (IATA).
  • Risk and Information Systems Control (CRISC)- ISACA.
  • Basic X-ray Screening Certification - Transportation Security Administration (TSA).

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

TSA Agent

Transportation Security Administration, TSA
07.2024 - Current

Sales Associate

AT&T
08.2023 - 01.2025

Correctional Officer

Florida Department Of Corrections
07.2023 - 02.2024

Security Supervisor

C.G.O.A
05.2021 - 12.2023

Assistant Manager

El Car Wash
08.2019 - 05.2021

High School Diploma -

Miami Senior High School
Alfredo Paule