Alfredo Reyes Jr
Austin,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. I am Bi-lingual and do speak read and write Spanish and English to include do know some German language and I do some sign Language. I am very customer service oriented and enjoy communicating and helping my community. Its my passion. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Owner/Manager of Operations
ATX Cleaning Services Inc
04.2003 - 09.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Interacted well with customers to build connections and nurture relationships.
Enrollment Broker
Maximus Health Services
01.2018 - 07.2020
- Enhanced customer satisfaction by providing efficient enrollment services and addressing concerns promptly.
- Streamlined the enrollment process for increased client convenience and improved turnaround times.
- Assisted clients in selecting appropriate health plans based on their needs, preferences, and budget constraints.
- Negotiated better rates with insurance carriers for cost-effective solutions benefiting both clients and the company.
- Established strong relationships with key stakeholders such as healthcare providers, employers, government agencies, which resulted in repeat business opportunities.
- Educated clients on insurance policies and procedures.
Education
Associate of Science - Applied Psychology
Lehigh Carbon Community College
Schnecksville, PA05.1994
High School Diploma -
Salisbury High School
Bethlehem, PA06.1989
Skills
- Business Management
- Regulatory Compliance
- Verbal and Written Communication
- Staff Hiring
- Customer Relations
- Relationship Building
- Project Management
- Small Business Operations
- Analytical Thinking
- Adaptability and Flexibility
- Organizational Skills
- Team Building
- Customer Service
- Quality Assurance
- Employee Training
- Attention to Detail
- Staffing Oversight
Languages
Spanish
Native or Bilingual
German
Elementary
sign language
Limited Working
Certification
Received Award for 2005 and 2008 Who's Who award for my business endeavors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Enrollment Broker
Maximus Health Services
01.2018 - 07.2020
Owner/Manager of Operations
ATX Cleaning Services Inc
04.2003 - 09.2023
Associate of Science - Applied Psychology
Lehigh Carbon Community College
High School Diploma -
Salisbury High School
Received Award for 2005 and 2008 Who's Who award for my business endeavors
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