ALFREDO ROBLES
Manager /Supervisor Houskeeping
Guttenberg,nj
Summary
At St Regis Hotel, I spearheaded housekeeping innovations, enhancing efficiency and slashing labor costs. My leadership, grounded in a hospitality background and exceptional customer service, elevated guest satisfaction. Expert in OSHA regulations and inventory control, I motivated teams to excel in safety and cleanliness, achieving significant improvements in operational efficiency and quality assurance.
Overview
28
28
years of professional experience
4
4
Certification
Work History
Housekeeping Team Leader
St Regis Hotel
New York, New York
09.2021 - Current
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
- Identified opportunities for continuous improvement through regular review of industry trends, competitor offerings, and guest feedback analysis.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Led initiatives for environmental sustainability through the implementation of green cleaning practices within the department''s operations.
- Supervised housekeeping and laundry facilities, overseeing $[Amount] worth of [Type] equipment.
- Implemented inventory control systems to minimize waste and effectively manage supplies.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Kept building entryway glass clean and polished for professional presentation.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Collaborated with management to develop and implement innovative strategies for improving departmental performance.
- Oversaw laundry operations including linen inventory management and establishing best practices aimed at maintaining high-quality standards while containing costs.
- Emptied trash containers and vacuumed carpets, rugs and upholstery.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Established strong relationships with vendors to secure competitive pricing on supplies and equipment.
- Assisted in the planning and execution of special events that required additional housekeeping support such as weddings or conferences held at the hotel premises.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
- Handled budgetary responsibilities for the housekeeping department, ensuring cost-effective resource allocation without compromising service quality or guest satisfaction levels.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
Director of Operations
Two world trade center nyc
NYC NY, NYC
08.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Night Time Supervisor
NEW YORK HILTON AND TOWERS
New York, New York
04.1997 - Current
- Conducted regular safety audits to ensure compliance with company guidelines and industry regulations during overnight operations.
- Implemented cross-training initiatives to develop well-rounded staff, increasing versatility within the team and reducing downtime due to skill gaps or absences.
- Maintained an excellent attendance record as a Night Time Supervisor, setting a positive example for employees in terms of punctuality and commitment to the role.
- Managed inventory control and ordering, ensuring adequate stock levels for smooth nighttime operations.
Education
High School Diploma -
St Peter College
Jersey City, NJ09-1972
Skills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- OSHA Regulations Knowledge
- Guest Relations
- Waste Management
- Performance monitoring
- Supplies inventory
- Report Preparation
- Energy conservation
- Purchasing supplies
- Hotel policies compliance
- Staff Training and Development
- Maintenance Scheduling
- Inventory Control
- Quality Assurance
- Policy Enforcement
- [Type] equipment operations
- Organized leadership
- Laundry oversight
- Housekeeping management
- Scheduling expertise
- Evaluating
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Creative Thinking
- Effective Communication
- Employee Training and Development
- Decision-Making
- Work Inspection
- Relationship Building
- Complaints Handling
- Operational Efficiency
- Microsoft Office
- Administrative Skills
- Team building
- Grounds Maintenance
- Health and safety compliance
- Cleaning techniques
- Equipment Operation
- Self Motivation
- Analytical Thinking
- Conflict Resolution
- Problem Identification
- Professionalism
- Safety Equipment
- Furniture Cleaning
- Interpersonal Communication
- Quality Control
- Staff Training
- Building Maintenance
- Staff Motivation
- Desktop Computers
- Record-keeping
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Certification
- Custodial Technician Advanced Level Certificate – CMI, Cleaning Management Institute.
- Green Building Council LEED Green Associate (LEED GA) - U.S. Green Building Council.
- Cleaning Industry Management Standard Certification (CIMS) - ISSA, The Worldwide Cleaning Industry Association.
- Bloodborne Pathogens Certification – American Red Cross or National Safety Council.
- Hazardous Waste Operations and Emergency Response Standard Certification (HAZWOPER) – U.S Department of Labor Occupational Safety & Health Administration.
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute.
- Stone, Masonry and Ceramic Tile Cleaning Technician – Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
- Custodial Technician Basic Level Certificate – CMI, Cleaning Management Institute.
- Professional Cleaner Certification – Maid Training Academy.
- Occupational Safety and Health Administration 30-Hour Certification (OSHA 30) - U.S. Department of Labor.
- Certified Mold Professional (CMP) – RIA, Restoration Industry Association.
- Water Damage Restoration Technician (WRT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
- Integrated Pest Management for Schools & Childcare Facilities Certificate – EPA, Environmental Protection Agency.
- Occupational Safety and Health Administration 10-Hour Certification (OSHA 10) - U.S. Department of Labor.
- Cisco Certified Network Associate (CCNA)
- Salesforce Certified Administrator
- OSHA Certified
- Teaching English as a Foreign Language (TEFL) Certification
- Automotive Service Excellence Certification (ASE)
- [State] Driver's License
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Forklift Certification
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Team Leader
St Regis Hotel
09.2021 - Current
Director of Operations
Two world trade center nyc
08.2008 - Current
Night Time Supervisor
NEW YORK HILTON AND TOWERS
04.1997 - Current
High School Diploma -
St Peter College