Alfredo Rodriguez
Tucson,AZ
Summary
Agile and adaptable team leader with motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Speedway Gas Station
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Starbucks
09.2019 - 10.2024
- Communicates clearly, concisely and accurately in order to ensure effective store operations
- Filters communication to the shift team as directed by the store manager
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
- Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located
- Maintains regular and consistent attendance and punctuality
- Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service
- Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
- Communicates ideas to the store manager for broader areas of improvement
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence
- Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
Assistant Store Manager
Walmart
01.2018 - 08.2019
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Rotated merchandise and displays to feature new products and promotions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service
- Managed scheduling for store's shifts to accomplish proper staffing at all times
- Acted as point of contact for vendor collaboration for contracted services
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Answered questions about store policies and concerns to support positive customer experiences
- Trained and managed associates in customer service and sales techniques
- Coached team on effective upselling and cross-selling methods
- Provided current employees options for additional training opportunities
Personnel Coordinator
Walmart
06.2017 - 01.2018
- Managed employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment
- Cross-trained to cover other personnel staff duties to facilitate office management
- Assisted supervisors with employee performance management and offered recommendations for approach and process
- Designed and implemented internal training for supervisors and other personnel
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Recruited and screened qualified potential employees
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Reduced workers' compensation claims by instituting corporate safety training program
- Oversaw compensation, benefits and performance management systems and safety and recreation programs
- Performed various administrative functions, including filing paperwork, office cleaning, and bookkeeping
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Served as floating manager-on-duty, MOD, to cover shift shortage
Support Manager
Walmart
06.2017 - 01.2018
- Monitored employee and customer interactions to assess quality of service
- Tracked and documented metrics, and evaluated trends
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
- Established and implemented effective training programs to maximize team performance
- Helped employees with day to day work and complex problems by applying motivational and analytical strategies
- Established and updated work schedules to account for changing staff levels and expected workloads
- Established and developed highly efficient and dependable team by delivering ongoing coaching and motivation and fostering career advancement
- Served as floating manager-on-duty, MOD, to cover shift shortage
Customer Service Manager
Walmart
04.2016 - 06.2017
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define a path toward continued growth
- Completed special projects by using effective decision making, critical thinking and time management skills
- Spearheaded customer satisfaction survey and analyzed results to make action plans
- Conferred with customers about concerns with products or services to resolve problems and drive sales
Overnight Stocker
Walmart
06.2014 - 04.2016
- Met incoming trucks and used forklifts to move pallets to staging areas
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Inspected floor displays, noted missing item's and immediately replenished merchandise
- Unboxed product and placed on shelves according to layout and planogram guidelines
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Readied item's for sales floor stocking by affixing tags and preparing pallets
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Stayed current on available products, store promotions and customer service policies to better shoppers
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Scanned shelves and product cases to locate expired, outdated and spoiled item's
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
Education
General Education - CNA
Pima Community College
08.2014
Skills
- Process and procedure development
- Merchandising operations
- Business Development
- Team management
- Developing brand messaging
- Business operations
- Sales Expertise
- Retail Management
- Food Preparation and Safety
- Coffee Machinery
- Problem resolution
- Conflict Mediation
- Safe Food Handling Practices
- Cash Register Operation
- New Hire Training
- Adaptive and Creative
- Product Display
- Exceptional Customer Service
- POS System Operations
- Inventory Management
- Credit Card Transactions
- Resolving Complaints
- Team Leadership
- Leading Employees
- Daily Cash Management
Timeline
Store Manager
Speedway Gas Station
11.2024 - Current
Assistant Store Manager
Starbucks
09.2019 - 10.2024
Assistant Store Manager
Walmart
01.2018 - 08.2019
Personnel Coordinator
Walmart
06.2017 - 01.2018
Support Manager
Walmart
06.2017 - 01.2018
Customer Service Manager
Walmart
04.2016 - 06.2017
Overnight Stocker
Walmart
06.2014 - 04.2016
General Education - CNA
Pima Community College