Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alfredo Rodriguez Sanchez

Hialeah

Summary

Dynamic hospitality professional with a strong work ethic and proven expertise in front desk operations at Hotel Ocean. Skilled in customer service and staff training, I successfully enhanced guest satisfaction and streamlined processes, contributing to a 20% increase in operational efficiency. Committed to maintaining safety and security protocols in all environments.

Overview

14
14
years of professional experience

Work History

Night Auditor

The Villa Casa Casuarina
Miami, FL
08.2020 - Current
  • Completed night audit processes, ensuring accurate financial reporting and transaction reconciliation.
  • Monitored front desk operations, providing exceptional customer service during overnight shifts.
  • Assisted in maintaining hotel security protocols, ensuring guest safety and property protection.
  • Prepared daily financial summaries and reports for management review at the end of shifts.

Front Desk Receptionist

Hotel Ocean
Miami, FL
09.2015 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated appointment scheduling for staff, optimizing daily operations and resource allocation.
  • Maintained accurate records of visitor logs and appointments for compliance and tracking purposes.

Front Desk Supervisor

Hotel Ocean
Miami, FL
03.2021 - 04.2024
  • Oversaw daily front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored front desk staff on best practices and customer service protocols.
  • Managed scheduling and performance evaluations to enhance team productivity.
  • Implemented process improvements that streamlined check-in/check-out procedures for efficiency.

Security Supervisor

Millennium Security Services LLC
Miami, FL
10.2011 - 03.2015
  • Led security team in developing and implementing comprehensive safety protocols.
  • Conducted regular risk assessments to identify potential vulnerabilities in security operations.
  • Trained and mentored junior staff on emergency response procedures and conflict resolution techniques.
  • Collaborated with law enforcement to ensure compliance with local regulations and enhance security measures.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Decision-making
  • Reservations
  • Account balancing
  • Customer service
  • Staff training
  • Safety and security procedures

Accomplishments

    EMPLOYEE OF THE YEAR IN ALL MY JOBS

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Supervisor

Hotel Ocean
03.2021 - 04.2024

Night Auditor

The Villa Casa Casuarina
08.2020 - Current

Front Desk Receptionist

Hotel Ocean
09.2015 - Current

Security Supervisor

Millennium Security Services LLC
10.2011 - 03.2015

High School Diploma -

Miami Dade College