Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alfredo Rodriguez Sanchez

Hialeah

Summary

Dynamic hospitality professional with a strong work ethic and proven expertise in front desk operations at Hotel Ocean. Skilled in customer service and staff training, I successfully enhanced guest satisfaction and streamlined processes, contributing to a 20% increase in operational efficiency. Committed to maintaining safety and security protocols in all environments.

Overview

14
14
years of professional experience

Work History

Night Auditor

The Villa Casa Casuarina
08.2020 - Current
  • Completed night audit processes, ensuring accurate financial reporting and transaction reconciliation.
  • Monitored front desk operations, providing exceptional customer service during overnight shifts.
  • Assisted in maintaining hotel security protocols, ensuring guest safety and property protection.
  • Prepared daily financial summaries and reports for management review at the end of shifts.

Front Desk Receptionist

Hotel Ocean
09.2015 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated appointment scheduling for staff, optimizing daily operations and resource allocation.
  • Maintained accurate records of visitor logs and appointments for compliance and tracking purposes.

Front Desk Supervisor

Hotel Ocean
03.2021 - 04.2024
  • Oversaw daily front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored front desk staff on best practices and customer service protocols.
  • Managed scheduling and performance evaluations to enhance team productivity.
  • Implemented process improvements that streamlined check-in/check-out procedures for efficiency.

Security Supervisor

Millennium Security Services LLC
10.2011 - 03.2015
  • Led security team in developing and implementing comprehensive safety protocols.
  • Conducted regular risk assessments to identify potential vulnerabilities in security operations.
  • Trained and mentored junior staff on emergency response procedures and conflict resolution techniques.
  • Collaborated with law enforcement to ensure compliance with local regulations and enhance security measures.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Decision-making
  • Reservations
  • Account balancing
  • Customer service
  • Staff training
  • Safety and security procedures

Accomplishments

    EMPLOYEE OF THE YEAR IN ALL MY JOBS

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Supervisor

Hotel Ocean
03.2021 - 04.2024

Night Auditor

The Villa Casa Casuarina
08.2020 - Current

Front Desk Receptionist

Hotel Ocean
09.2015 - Current

Security Supervisor

Millennium Security Services LLC
10.2011 - 03.2015

High School Diploma -

Miami Dade College

Similar Profiles

CREATE PROFILE