Alfredo Ruiz
Phoenix,AZ
Summary
Experienced professional in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to guarantee customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals. Native English speaker with novice Spanish proficiency.
Overview
6
6
years of professional experience
Work History
Transportation Specialist
Amazon Via Aston Carter
09.2025 - Current
- Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of
customer loads. - Support workload surges and/or weather-related operations as needed to include working significant overtime
during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and
quarterly basis (AAP, Reach, Decisiv, FMC & YMS) - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively
communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners
(AFP), and Fleet. - Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
Verizon Credit Specialist (Customer Service Rep)
IQor
01.2023 - 07.2025
- Credit specialist
- Approved/denied credit applications
- In depth credit review
- Consumer and business credit
- Inbound/outbound calls
Product Support/Customer Service
Radpower Bikes
09.2022 - 12.2022
- Company Overview: Electric bike company
- Provided technical support over phone and email
- Product support role and customer service
- Inbound and Outbound calls
- Remote position
Sonora Quest Laboratories
11.2021 - 04.2022
- High paced expert level CSR role
- Outbound calls to both medical offices and patients for lab results or issues with a sample submitted.
- Inbound calls from both medical offices and patients regarding lab orders
- Sending and responding to fax requests.
Modivcare
06.2021 - 08.2021
- Three month contract
- Routing patients from residence to medical facilities
- Mainly dealt with elderly
- Escalation Department
Customer Service Representative
AllianceRx Walgreens Prime
11.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Experience with billing and insurance
Education
High School Graduate -
Tempe High
Skills
- Telephone and email etiquette
- Effective communication
- Customer service
- Call center experience
- Computer proficiency
- Complaint handling
Timeline
Transportation Specialist
Amazon Via Aston Carter
09.2025 - Current
Verizon Credit Specialist (Customer Service Rep)
IQor
01.2023 - 07.2025
Product Support/Customer Service
Radpower Bikes
09.2022 - 12.2022
Sonora Quest Laboratories
11.2021 - 04.2022
Modivcare
06.2021 - 08.2021
Customer Service Representative
AllianceRx Walgreens Prime
11.2019 - 05.2021
High School Graduate -
Tempe High