Alfredo Salazar
Burtonsville,MD
Summary
Effective with proven fine dining operations and staff supervision expertise. Motivated staff to earn excellent customer service ratings. Superior organizational skills and hands-on management style brought desired results. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Captain Waiter
La Taberna Del Alabardero
01.2016 - 04.2019
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Streamlined table turnover process for increased efficiency and revenue generation.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
- Showed high-level understanding of fine dining standards and practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Restaurant General Manager
La Frontera Restaurant
06.2013 - 11.2015
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Valley Country Club
02.2011 - 05.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
La Palapa Too
09.2010 - 01.2011
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Wait Staff Member
La Palapa Too
04.2009 - 08.2010
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Restaurant Manager
San Antonio Bar & Grill
10.2005 - 03.2009
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Bartender
San Antonio Bar & Grill
06.2003 - 09.2005
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Wait Staff Member
San Antonio Bar & Grill
05.2000 - 07.2003
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DCAssociate of Science - Human Resources Management
Strayer University
Washington, DCAssociate of Arts - Marketing And Advertising
IUNP
Caracas Venezuela South AmericaSkills
- Interpersonal skills
- Food and beverage expertise
- Organizational skills
- Cash handling
- Excellent communication
- Decision-making abilities
- Foreign language proficiency
- Professional demeanor
- Multitasking abilities
- Strong leadership
- Order taking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Captain Waiter
La Taberna Del Alabardero
01.2016 - 04.2019
Restaurant General Manager
La Frontera Restaurant
06.2013 - 11.2015
Bartender
Valley Country Club
02.2011 - 05.2013
Bartender
La Palapa Too
09.2010 - 01.2011
Wait Staff Member
La Palapa Too
04.2009 - 08.2010
Restaurant Manager
San Antonio Bar & Grill
10.2005 - 03.2009
Bartender
San Antonio Bar & Grill
06.2003 - 09.2005
Wait Staff Member
San Antonio Bar & Grill
05.2000 - 07.2003
Bachelor of Science - Business Administration And Management
Strayer University
Associate of Science - Human Resources Management
Strayer University
Associate of Arts - Marketing And Advertising
IUNP
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