Alfredo Sanchez Miranda

As an Area Revenue Care Manager in Air Logistics, my role is pivotal in ensuring the financial health and operational efficiency of air freight services within your designated region. Here's a general breakdown of my responsibilities:

Core Responsibilities

Revenue Management & Optimization

• Monitor and analyze revenue performance across air logistics operations.
• Identify revenue leakage and implement corrective actions.
• Collaborate with pricing and procurement teams to ensure competitive and profitable rate structures.
• Support strategic decisions with data-driven insights on yield, margins, and cost structures.

Customer Care & Retention

• Act as a key point of contact for escalated revenue-related customer issues.
• Ensure accurate and timely billing and invoicing.
• Work closely with Customer Care teams to resolve disputes and maintain high customer satisfaction.

Process Improvement & Compliance

• Standardize and improve revenue care processes across the area.
• Ensure compliance with internal policies and external regulations (e.g., customs, IATA).
• Drive automation and digitalization initiatives to streamline revenue workflows.

Collaboration & Stakeholder Management

• Liaise with regional and global Revenue Care Managers to align strategies.
• Partner with Finance, Sales, and Operations to ensure end-to-end revenue integrity.
• Provide training and support to local teams on revenue care best practices.

Reporting & Analysis

• Generate regular reports on revenue performance, billing accuracy, and dispute resolution.
• Present findings to senior management and contribute to strategic planning.
• Use KPIs to track and improve performance (e.g., billing accuracy rate, dispute resolution time).

• To provide leadership and direction to the Revenue Care Team.
• Overall ownership and management of BPA/BAM as well as responsibility to ensure correct system utilization in all KN GS RCC teams.
• Review and ensure capacities for onboarding of new tasks with goal to minimize FTEs requirements, as per KN GS guidelines.
• Overall leadership of transformations related to KNGS RCC Teams with goal of cost efficiency for the countries (reduce overcapacity from back-office/transactional teams, Intra-transfer projects between different KN GS locations, transfer tasks to transactional model, etc.).
• Identify and suggest new opportunities for value-creation for countries/region, with focus on scalable tasks for KNGS RCC related tasks.
• To take ownership and ensure the implementation of the Revenue Care strategy.
• Ensure Team leads and staff responsibilities are aligned, communicated and made transparent.
• To ensure close cooperation regarding KNGS RCC activities with Region/Country management as well as Operational/Customer Care Managers and teams for an optimized customer experience.
• Actively manage interfaces and information / knowledge exchange between our customers and amongst KN GS teams.
• To focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency for his/her scope of responsibility.
• To seamlessly on-board new Processes in accordance to plan for his/her scope of responsibility.
• To focus on customer satisfaction through a high level of service quality.
• Ensure service excellence by leveraging a high level of Air Logistics knowledge and KN GS operating business model.
• To closely cooperate with Operational and Customer Care to gain specialized Operational and Customer Care specific knowledge, and to receive first-hand feedback about Revenue Care execution.
• Managing and initiating technical setups and team member training requirements/needs.
• Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.
• Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for the critical positions.
• Highlights as Revenue Care Manager:
• Increase Global Service Center (Her) productivity in 24.33% from 2020 to 2022 versus KN US productivity starting on April, 2020 in 32.65% of production vs. now in 56.98% by the end of September 2022 as per below graphics.
• Increase the percentage of digitalization / automation for invoicing processes from 51.88% in August 2021 vs 76.86% by the end of September 2022 as per below timeline.

• United States of America, Southeast Area Business Partner.
• Test processes in different offices of Southeast area.
• Bring new process to the SSC in order to increase the Service Catalog.
• Collaborate in training for new processes.
• Test and review processes in SSC.
• KPIs Management.
• People Management.
• Process Management.
• 2021 Stats:
• 2022 Stats:

• Approval, pre-check charges.
• KPIs Management.
• Management of information on shipments.
• Follow guidelines and information support.
• Management of different processes in the department.
• People Management.

• KPI Management
• Tech Support
• Management of information on shipments.
• Follow guidelines and information support.
• Management of five different processes for Kuehne + Nagel.

• Billing Analyst

• Customer Service.
• Tech Support.
• Management of Customer Information.
• Follow guidelines and information support.

• Operate Industrial Machines
• Create electronic parts