Alfredo S. Dizon
Las Vegas,NV
Summary
I am a United States Navy Veteran seeking employment. I am a hardworking, positive person and love interacting with people. I am punctual and understand the importance of being on time. I am also a persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management, and team leadership. Collaborative with relentless work ethic.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
NYU LANGONE
09.2022 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during appointment process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Mentored new hires on best practices and call center protocols, contributing to their successful integration into the team.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Handled over 20,000 inbound and outbound calls for patients.
Maintenance Person, Culinary Specialist, and Firefighter
United States Navy
08.2019 - 08.2022
- Has proficiency in conducting maintenance in over 150 preventative maintenance checks in a U.S Warship including lifesaving equipment to bring USS Harpers Ferry’s Warfighting readiness
- Acquired skills that helped a U.S Warship passed the most important Inspection that only happens every 3 years in the whole United States Navy (INSURV)
- Has trained over 50 United States Navy sailor to learn about the ship’s maintenance and how to conduct it properly
- Make a 5-star meal in the kitchen that serves nearly 500 United States Navy sailor DAILY
- Extended the lifespan of machinery by implementing effective lubrication schedules and procedures.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Provided excellent customer service by responding quickly to internal department requests regarding repairs or facility concerns.
- Scheduled preventative maintenance activities to minimize disruptions to daily operations while maximizing overall efficiency in the long term.
- Increased overall crew proficiency by organizing regular drills focused on specific skills such as man overboard recovery or fire suppression efforts.
Stockman and Cashier
DD’s Discounts
07.2018 - 03.2019
- Learned to organize packages that comes in and put them where they belong in the store
- Learned to communicate with employees about the location of belongings
- Learned to organize belongings by their sizes and similarities
- Consistently lifted materials weighing as much as 30 pounds.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
Cashier & Food Assembler
Jollibee
07.2017 - 09.2017
- Learned to process orders and payments
- Acquired customer service skills
- Assisted customers with their dining needs
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Student Aide
Valley High School
08.2016 - 06.2017
- Assisted teacher with classroom duties
- Supported students by assisting them with assignments
- Organized classroom daily
- Organized materials for lessons and activities, enabling efficient transitions between topics within the classroom setting.
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Assisted teachers with grading assignments and exams, ensuring timely feedback for students.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Bachelor of Science - Business Management
College of Southern Nevada
Las Vegas, NV12-2027
CCSD High School Diploma -
Valley High School
Las Vegas, Nevada06.2018
Skills
- Bilingual
- Fluent in Tagalog/Filipino
- Knowledgeable with social media
- Knowledgeable with online services
- HIPAA compliance
- Strong work ethic
- Exceptional customer service
Accomplishments
- Assisted in the maintenance, serialization, stenciling, and presentation of over 400 35K chain tie downs including over 120 70K tie downs.
- Conducted over 150 maintenance checks on vital and lifesaving equipment.
- Worked in a corrosion control attack team that resulted in over 1,500 square feet high visibility areas.
- Dedicating over 20 off work hours to get qualified to stand watch.
- Served as a line handler for ship’s movement and contributed to a ship’s on-loading 200,000 gallons of F76 and 10,000 gallons of F44.
- Acquired the skills to drive the ship while it’s moving and refueling in the middle of the ocean.
- Acquired basic and proper firefighting skills.
- Served United States Sailor with their dining needs and made food for over 400 Sailors daily.
Timeline
Patient Access Representative
NYU LANGONE
09.2022 - Current
Maintenance Person, Culinary Specialist, and Firefighter
United States Navy
08.2019 - 08.2022
Stockman and Cashier
DD’s Discounts
07.2018 - 03.2019
Cashier & Food Assembler
Jollibee
07.2017 - 09.2017
Student Aide
Valley High School
08.2016 - 06.2017
Bachelor of Science - Business Management
College of Southern Nevada
CCSD High School Diploma -
Valley High School
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