Alfredo Serrano

· Conducted troubleshooting procedures and root cause analysis to determine causes of problems.

· Kept shop area and equipment clean, organized and maintained.

· Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

· Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

· Tested, troubleshot, and calibrated equipment in shop and field.

· Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.

· Interpreted blueprints, schematics, drawings, and layouts to complete repairs.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.

• Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Submitted documentation and reports to upper management.
• Worked with management team to implement proper division of responsibilities.
• Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Documented support interactions for future reference.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.