ALFREDO S. LEYVA

Experienced professional with a strong background in customer service and administrative tasks, poised to excel in a pivotal role. Recognized for effective communication, adaptability, and reliability in fast-paced environments. Skilled in managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere. Diligent Front Desk Clerk with a successful track record in hospitality and customer service. Proficiently managed guest interactions and resolved issues to elevate the guest experience. Demonstrated strong communication skills and meticulous attention to detail in a fast-paced environment. Hospitality professional ready to bring extensive customer service experience to a new role. Well-versed in efficiently handling guest inquiries and issues while maintaining a positive atmosphere. A reliable team player with a strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

• Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
• Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.