Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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ALFREDO S. LEYVA

TULARE,CA

Summary

Detail-oriented professional with extensive experience in customer service and data management at Holiday Inn Express Hotel. Bilingual and proficient in Excel, consistently resolved customer issues while maintaining high organizational standards. Proven track record of enhancing operational efficiency in fast-paced environments, contributing to improved customer satisfaction scores through prompt service delivery.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel
Tulare, CA
08.2024 - Current
  • Input customer data into reservation systems and updated to reflect room changes.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained a clean and organized reception area to uphold company image.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked displays with new and transferred merchandise.
  • Followed all safety protocols set forth by the restaurant's health department regulations.
  • Managed time efficiently to prepare and clear breakfast area within scheduled hours.

Warehouse Shipper

Fisher Manufacturing
Tulare, CA
07.2023 - 07.2024
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Loaded, unloaded and transported goods to and from delivery vehicles.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
  • Followed safety protocols when operating machinery or equipment.
  • Weighed mail to determine correct postage.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.

Picking, packing, shipper, order checker

Alliance gaming distributor
10.2021 - 10.2022
  • Retrieve merchandise ordered by shoppers or clients
  • Organize and assemble items to be ordered
  • Inspect ordered merchandise for defects, especially open and obvious ones
  • Compare quantity and identity of products with documentation of order to ensure it is accurately filled
  • Move assembled order to delivery platform, container or to delivery truck or other vehicle
  • Determines method of shipment and prepares bills, invoices and other shipping documents
  • Receives merchandise - checks and signs delivery slips, and assists with unloading as necessary
  • Inspects and verifies incoming goods against invoices or other documents, records shortages and rejects damaged goods
  • Pick and pack items for each order
  • Build boxes or pallets for shipment
  • Place packaged items in the correct area
  • Scan items or manually update inventory system
  • Follow workplace safety standards

Warehouse associate, shipping, receiving, packer

Kimco Staffing
09.2018 - 03.2020
  • Certified forklift operator/standup forklift/cherry picker
  • Loading & unloading product, moving products on crates around storage, shipping orders, transporting materials
  • Operated cherry picker, rabbit, standup forklift
  • Picked, packed and scanned orders using an RF gun and doing inventory
  • Stacked skids or pallets in designated areas; cleaned up and disposed of scraps, cardboard, plastic wrap, and strapping and placed in proper containers

Warehouse associate

Chartwell Staffing
12.2016 - 09.2018
  • Receiving, storing and distributing goods
  • Loaded and unloaded trailers, order picked coordinated material transfers, and replenish slots that were low on materials

Cashier, cook, manager

Little Caesars Pizza
07.2015 - 11.2016
  • Crew member at little caesars experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures
  • Working with fast food, retail and customer service experience. trained in food safety and handling
  • Serves customers correct, complete orders within service time goals according to the …
  • Prepares and ensures consistent, high quality products are served to customers as …
  • Displays the proper image and follows Little Caesars policies, procedures and standards for

Education

High School -

Newport Harbor High School
Newport Beach, California
06.2014

Some College (No Degree) - Hospitality

College of The Sequoias
Visalia, CA

Skills

  • Bilingual and biliterate
  • Customer service
  • Data entry and management
  • Complaint resolution
  • Excel and Microsoft Word proficiency
  • Inventory control
  • Telephone communication
  • Office organization
  • Problem solving
  • Attention to detail
  • Active listening

References

  • Esther 209-509-3500
  • Sonia Taber 559-799-1189
  • Maria 559-759-8792

Languages

Spanish
Professional

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel
08.2024 - Current

Warehouse Shipper

Fisher Manufacturing
07.2023 - 07.2024

Picking, packing, shipper, order checker

Alliance gaming distributor
10.2021 - 10.2022

Warehouse associate, shipping, receiving, packer

Kimco Staffing
09.2018 - 03.2020

Warehouse associate

Chartwell Staffing
12.2016 - 09.2018

Cashier, cook, manager

Little Caesars Pizza
07.2015 - 11.2016

High School -

Newport Harbor High School

Some College (No Degree) - Hospitality

College of The Sequoias

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