Alfredo Tevillo
San Luis Obispo,CA
Summary
Driven and personable, with a proven track record of providing exceptional customer service at Pono and mastering both hard and soft skills, including CPR/First Aid certification and excellent time management. Achieved significant improvements in customer satisfaction and efficiency, showcasing my goal-oriented approach and ability to learn quickly.
Overview
9
9
years of professional experience
Work History
Cocktail and Food Server
Pono
Grover Beach, USA
06.2022 - Current
- Cocktail and food server at Pono.
- I strive to provide the best customer service and fine dining experience.
- A wide knowledge of local wines.
Front Desk Agent
Hotel Cerro
San Luis Obispo, USA
01.2022 - Current
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted guests at check-in, providing information on various services within hotel.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Traveling Installer/Guest Relations Supervisor
Architectural Iron Works
San Luis Obispo, USA
05.2020 - 04.2021
- As a traveling installer and guest relations supervisor, accuracy and attention to detail were required skills.
- General shop and tool knowledge, as well.
Manager
Zorro’s Cafe and Cantina
Shell Beach, USA
10.2018 - 03.2020
- As a manager, I was responsible for ensuring customers had experienced great service in a timely manner.
- Simultaneously, I was expected to maintain staff's cordiality and keep them on task.
Manager
Tennis Warehouse
San Luis Obispo, USA
05.2016 - 06.2019
- Managed the retail store.
- Placed orders for customers in both Spanish and English.
- Replied to inquiries via email, and followed up with customers regarding orders.
Education
High School Diploma -
John Muir Charter School
Grover Beach05.2017
Vocational and Career Development -
Successful Launch
Grover Beach05.2017
Some College (No Degree) - Marketing
Cuesta College
San Luis ObispoSkills
- CPR and First Aid certified
- Food Handler Certified
- Attention to detail
- Hardworking
- Good time management
- Fast learner
- Goal-oriented
- Personable
References
Available upon request
Languages
- Spanish, Read and Write
- English, Read and Write
Timeline
Cocktail and Food Server
Pono
06.2022 - Current
Front Desk Agent
Hotel Cerro
01.2022 - Current
Traveling Installer/Guest Relations Supervisor
Architectural Iron Works
05.2020 - 04.2021
Manager
Zorro’s Cafe and Cantina
10.2018 - 03.2020
Manager
Tennis Warehouse
05.2016 - 06.2019
High School Diploma -
John Muir Charter School
Vocational and Career Development -
Successful Launch
Some College (No Degree) - Marketing
Cuesta College
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