Alfredo Toscano
Anaheim,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Detention Service Officer
Los Angeles County Probation Department
Downey, California
10.2024 - 04.2025
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Assisted in providing educational resources for prisoners who are pursuing academic goals.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Monitored meals for quality control and ensured that all dietary needs were met.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Investigated incidents involving inmates or staff members at the facility.
- Inspected cells and conducted random searches of common areas.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
Sr. Logistic Manager
D-Link Systems
Irvine, California
07.1994 - 10.2024
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Identified areas for improvement within existing logistic processes and developed solutions accordingly.
- Established transportation cost standards and economical shipping practices.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented procedures for accurate tracking of orders throughout the entire fulfillment cycle.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Consistently met company and department objectives within budget and time constraints.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Education
Bachelor of Science - Criminal Justice
California State University Fullerton
Fullerton, CA01-2017
Associate of Arts - Criminal Justice
Santa Ana College
Santa Ana, CA06-2014
Skills
- Incident response
- Behavioral monitoring
- Conflict resolution
- Emergency procedures
- Safety compliance
- Report writing
- Crisis management
- Time management
- Attention to detail
- Problem solving
- Data analysis
- Emergency Medical Techniques
- Criminal law
- Problem-solving aptitude
- Customer service
- Process improvement
- Problem-solving abilities
- Data interpretation
- Team building
Affiliations
- Enjoy spending time with my family. My wife an I enjoy to host at my house and having friends over for some drinks on my patio. I consider myself a pretty good griller and meat smoker.
- I enjoy playing softball with my 2 boys. We go to as many live baseball games as our budget will allow.
- I love to travel and visiting new places through out the world. Last year my wife and I went to Maui for the first time and had an awesome time.
- I consider myself handy with tools and enjoy work on home projects. My wife always has a honey-do-list that keeps me busy.
- I have been married for 27 years to wonderful women named Lupe. We have 3 children, Miguel age 26, Marcos, age 25, and Melissa age 18. We also have a great 5 year old dog.
Languages
English
Professional
Spanish
Professional
Certification
- I am PC 832 certified, So I have powers of arrest through the state of California.
Timeline
Detention Service Officer
Los Angeles County Probation Department
10.2024 - 04.2025
Sr. Logistic Manager
D-Link Systems
07.1994 - 10.2024
Bachelor of Science - Criminal Justice
California State University Fullerton
Associate of Arts - Criminal Justice
Santa Ana College
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