ALFREDO VALENCIA
Hot Springs,AR
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
30
30
years of professional experience
Work History
Sales Manager
Rent A Center
Hot Springs, AR
10.2009 - Current
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Generated company growth for 8 consecutive years through market expansion and sales.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Office Manager
Safeguard Dental
Aliso Viejo, CA
01.2003 - 08.2009
- Interviewed, on-boarded, developed and oversaw daily activities of 24 clerical and administrative office personnel.
- Managed $30,000 office budget to handle all needs, including inventory, postage and vendor services.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Oversaw office financial management, including AP/AR and payroll administration.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
High School Diploma - undefined
Trabuco Hills High School
06.1993
Skills
- Sales Team Evaluations
- Team Development
- Sales
- Order management
- Client needs assessments
Accomplishments
- Saved company $100,000 by renegotiating key contracts.
- Increased employee retention by 80% through development and implementation of training and mentorship programs.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Selected as "Employee of the Month" award in 1/2007 for Customer Excellence.
- Supervised team of 6+ staff members.
Profficient in the spanish language
I am fluent in the Spanish language and can help and assist customers that need assistance in their native language.
Timeline
Sales Manager
Rent A Center
10.2009 - Current
Office Manager
Safeguard Dental
01.2003 - 08.2009
High School Diploma - undefined
Trabuco Hills High School