Alfredo Vazquez Orellanes
Implementation Specialist
Bunnell,FL
Summary
Results-driven, adaptable, experienced Implementation Specialist with a highly analytical mindset and 10+ years of experience training, analyzing process, and implementing software. Expert at working in collaboration with cross-functional teams in the development and execution of critical projects, including planning, budgets, and workflows. Dedicated to advancing my career within a highly recognized, employee-centric company, and willingness to travel.
Overview
16
16
years of professional experience
2
2
Language
Work History
Training Development Lead Specialist
TRAX USA Corp
Miami, Florida
01.2019 - 03.2021
- Researched and analyzed employee skills to identify training needs in the work place
- Created training schedules for 8-20 employees per month and presented training programs 3-5 times a week
- Examined previous training techniques and made changes to training procedures, improving employee process knowledge retention
- Review, plan, and manage complex training assignments and schedule
- Conduct both initial and in-depth customer user training, remotely, and at customer sites, with willingness to travel greater than 50% of the time
- Developing effective training programs, with the use of simulation software to assist in training and developing users; improved technical documentation within internal sharepoint servers; reviewed, analyzed, and published customer processes into training videos and documentation
- Proficient utilizing Adobe Connect/Captivate, and other Learning Management Systems, in order to proficiently provide ongoing technical assistance and training to both internal and external users.
Implementation Specialist/Customer Support Lead
TRAX USA Corp
Miami, Florida
02.2012 - 03.2021
- Lead and mentored employees from the Customer Support Department on customer log handling, procedures, and response
- Managed Customer Support employees work and absence schedules Troubleshooting of complex customer reported software bugs, questions, and/or modifications
- Handled SLA critical issues, both during on and off hours, 24/7, and coordinated with various departments on a solution for customer within the SLA time period
- Provided technical direction on implementation projects and initiatives to customer
- Manage client site product upgrades, process implementation, integration of modifications, and migrations
- Assessed and developed timeline and budget of projects assigned Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated Participate in all relevant knowledge sharing sessions for their respective SME areas
- Created, managed, and contributed to all product process workshops, user/sme training sessions, and all relevant knowledge sharing sessions for all respective SME areas
- Review, analyze, and input into collateral that supports the deployment projects (e.g Training Materials, best practice Business Process Maps, best practice Process Validation Scripts, ect)
- Provide update reports for Implementation team and management on progress and issues.
Customer Support Specialist
TRAX USA Corp
Miami, Florida
02.2011 - 02.2012
- Provide testing and troubleshooting of client system reported issues
- Provide timely mannered responses or solutions to glitches, questions, and/or modifications
- Perform first level quality assurance testing and regression testing of modifications and bug/glitch to ensure system standards were met and maintained
- Provide a positive, cohesive company image when discussing the company, products, and management decisions, with internal and external customers.
Electrical/Environmental Systems Journeyman
U.S. Air Force, Reserves
Homestead, FL
01.2009 - 07.2012
- Served as an E&E technician as part of the maintenance squadron for aircrafts stationed at a given Air Force Base
- Conducted inspecting, troubleshooting, and maintaining aircraft E&E systems, subsystems, components, and associated test equipment
- Interpret inspection findings and determine corrective actions Ensure compliance with technical publications and directives
- Inspect and evaluate aircraft E&E maintenance activities Determine operation status of assigned assets Skills.
Education
Currently ongoing certification courses for Lean Six Sigma, Agile Scrum, and other technical certifications that will allow me to further my career Engineering Technology - Management/Computer Technology
Miami Dade College
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Community College of the Air Force
Skills
Troubleshooting abilities
Records management procedures
Business planning
Project Management
Business Development
Quality assurance
Documentation Management
Computer skills
Adaptability
Planning and Coordination
MS Office
Analytical skills
Accomplishments
- Supervised team of 15 staff members.
- Lead team of 7 in the development of critical a modification implementation for Air Canada.
- Successful implementation of Trax USA software for several major airlines, including Canadian North (formerly First Air), Air Iceland Icelandic, Air Nostrum, JetStar, QantasLink under budget
- Reviewed, analyzed, and implemented best practice product process/procedures for airline operators, including Aerolineas Azul, WestJet, DHL Bahrain, and Transavia France
- Successful user training and implementation of product upgrades, product critical patches, and critical modifications required under tight time frame
Timeline
Training Development Lead Specialist
TRAX USA Corp
01.2019 - 03.2021
Implementation Specialist/Customer Support Lead
TRAX USA Corp
02.2012 - 03.2021
Customer Support Specialist
TRAX USA Corp
02.2011 - 02.2012
Electrical/Environmental Systems Journeyman
U.S. Air Force, Reserves
01.2009 - 07.2012
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Community College of the Air Force
Currently ongoing certification courses for Lean Six Sigma, Agile Scrum, and other technical certifications that will allow me to further my career Engineering Technology - Management/Computer Technology
Miami Dade College