Hi, I’m
Alfredo Velazquez
Acworth
Summary
Possessing strong leadership traits and positive, upbeat demeanor. Deep understanding of sales strategies and market analysis, combined with proficiency in CRM software and team management. Capable of driving significant business growth and achieving targets.
Overview
17
years of professional experience
1
Certification
Work History
Dempsey Funeral Services
Sales Director
01.2022 - 10.2024
Job overview
- Implemented strategic approaches to promote growth by enhancing advertising, optimizing sales, updating pricing and managing new programs.
- Motivated sales team by setting daily, weekly and monthly goals along with rewards.
- Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
- Coached and mentored team members to build sales and negotiation skills.
- Collaborated with sales personnel to discuss strategies to close lucrative deals
- Hired and trained talented employees to build valuable, skilled sales team.
- Attended industry and company-specific events as a DFS representative.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
Dempsey Funeral Services
Family Service Counselor
03.2019 - 01.2022
Job overview
- Helped make pre-need arrangements for forward-thinking customers.
- Interviewed clients individually, in families or in groups, assessing situations, capabilities and problems to determine required services.
- Built relationships with hospice, nursing home and medical facilities.
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Assisted clients with selection of burial caskets, grave markers and service options.
- Listened to customers to understand needs and refer to optimal services.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
Sutherlin Nissan
Detail Manager
03.2017 - 02.2019
Job overview
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Inspected finished work to verify employee compliance with detailing standards.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of 5 personnel focused on providing expert detailing services to customers.
- Stayed current on industry trends and advancements in automotive detailing technology through continuous learning opportunities such as workshops or seminars.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
Town Center Nissan
Trainee Service Advisor
02.2015 - 04.2015
Job overview
- Streamlined appointment scheduling for better time management and increased productivity.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Upheld a professional demeanor throughout all interactions with customers and co-workers alike, contributing to a positive work atmosphere.
- Collaborated with team members to identify areas for improvement within the department, implementing effective solutions.
- Participated actively in team meetings and training sessions, sharing insights and contributing to the collective growth of the department.
- Provided timely estimates for necessary repairs or maintenance services to customers after consulting with technicians.
- Utilized computer systems effectively to access information quickly when needed during consultations or appointments with clients.
- Conducted thorough follow-up calls with customers post-service, ensuring their satisfaction and addressing any lingering concerns.
- Prepared detailed repair orders for technicians to follow, minimizing miscommunications and errors during repairs.
- Addressed customer complaints professionally, finding resolutions that satisfied both parties involved.
- Assisted senior advisors in handling complex customer inquiries, resulting in a more efficient service process.
Town Center Nissan
Detail Manager
05.2007 - 01.2015
Job overview
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Managed team of 8 personnel focused on providing expert detailing services to customers.
- Stayed current on industry trends and advancements in automotive detailing technology through continuous learning opportunities such as workshops or seminars.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Collaborated with sales staff to upsell additional services to customers, increasing overall revenue for the department.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
Education
East Paulding High School, Dallas, GA
High School Diploma
05.2007
Skills
- Licensed Life, Sickness & Health Agent
- Client Needs Assessment
- Persuasive Negotiations
- Problem Solving
- Operations
- Detail-Oriented
- Presentations and Public Speaking
- Networking and Relationship Building
- Decision Making
- Sales Tracking
- Sales strategies
- Goals and performance
- Sales pipeline management
- Sales presentations
- Database management
- Competitor analysis
- Sales leadership and training
- Customer complaint resolution
- Cold calling
- CRM software
- Objection handling
- Script memorization
- Upselling products
- Follow-up calls
- Closing sales
- Customer service
- Outbound and inbound calls
Certification
- Licensed Life, Sickness & Health - 2014
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased our overall pre need numbers by 30% by implementing a new aftercare system.
- Led our team in sales as an advisor from 2019 - 2022.
Languages
Spanish
Native or Bilingual
Timeline
Sales Director
Dempsey Funeral Services
01.2022 - 10.2024
Family Service Counselor
Dempsey Funeral Services
03.2019 - 01.2022
Detail Manager
Sutherlin Nissan
03.2017 - 02.2019
Trainee Service Advisor
Town Center Nissan
02.2015 - 04.2015
Detail Manager
Town Center Nissan
05.2007 - 01.2015
- Licensed Life, Sickness & Health - 2014
East Paulding High School
High School Diploma
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