Alfredo Abel Macias
Rancho Cucamonga,CA
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
5
5
years of professional experience
Work History
Universal Banker
Citibank
11.2023 - Current
- Assisted customers with banking needs and inquiries.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Sales Advisor
Best Buy
04.2023 - 10.2023
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Confidently recommend the right tech products and solutions for each customer by creating a great shopping experience as well as recommended products that meet customer needs.
Bilingual Teller
Wells Fargo
08.2021 - 04.2023
- Assist customers by providing exceptional customer service accurately, and efficiently processing their transactions.
- Follow policies and procedures to minimize risk while maintaining a cash drawer, including cash, handling, and balancing.
- Introduce customers to other Wells Fargo Team Member as appropriate to proactively help meet their financial needs.
- Engaging in conversation with customers by actively listening and asking questions, as well as informed customers of self service, digital options as appropriate to make banking easier for them.
Money Center Associate
Walmart
06.2019 - 08.2021
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business Administration
Victor Valley College
Victorville, CA06.2023
Skills
- Customer Needs Assessment
- Customer Service
- Loss Prevention
- Cash Handling
- Spanish speaking
- Team Coaching and Training
- Risk Mitigation
- Time Management
Timeline
Universal Banker
Citibank
11.2023 - Current
Sales Advisor
Best Buy
04.2023 - 10.2023
Bilingual Teller
Wells Fargo
08.2021 - 04.2023
Money Center Associate
Walmart
06.2019 - 08.2021
Associate of Science - Business Administration
Victor Valley College