Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alfredo J. Hernandez

Cape Coral

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and ensuring customer satisfaction by providing exceptional service and unmatched support. Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Poised to contribute to team success and achieve positive results.

Overview

12
12
years of professional experience

Work History

Manager

Duffy's Sports Grill
03.2018 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Food Waiter

Rumrunners Restaurant
02.2024 - 05.2025
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Representative

Cintas
11.2020 - 07.2021
  • Recorded accurate and efficient records in customer database.
  • Managed sales activity through brand-specific software.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Maintained active list of accounts for continuous relationship development.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Drove safely in various weather and road conditions to avoid accidents.

Food Waiter

Texas Roadhouse Grill
02.2015 - 03.2018
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Sales Associate

Max Muscle Sports Nutrition
03.2014 - 02.2015
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed supplement products.
  • Built, maintained and strengthened customer relationships.

Education

High School Diploma -

Gateway Charter High School
Fort Myers, FL
05-2015

Skills

  • Customer relationship management
  • Active listening
  • Time management
  • Teamwork
  • Self motivated
  • Professionalism
  • Conflict resolution
  • Verbal and written communication
  • Inventory management software
  • Invoice processing
  • Data entry skills
  • Decision-making
  • Safety procedures
  • Problem-solving abilities
  • Adaptability
  • Quality assurance
  • Customer service
  • Call handling
  • Strong interpersonal skills
  • Delivery scheduling
  • Meticulous attention to detail
  • Positive attitude
  • Professional and mature
  • Computer skills (Microsoft)
  • Multitasking and organization
  • Resourceful
  • Workflow management
  • Strong problem solver
  • Attention to detail

Timeline

Food Waiter

Rumrunners Restaurant
02.2024 - 05.2025

Sales Representative

Cintas
11.2020 - 07.2021

Manager

Duffy's Sports Grill
03.2018 - Current

Food Waiter

Texas Roadhouse Grill
02.2015 - 03.2018

Sales Associate

Max Muscle Sports Nutrition
03.2014 - 02.2015

High School Diploma -

Gateway Charter High School

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