Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alfredo Jose Munoz III

Cumming,GA

Summary

Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert. Results-driven Market Financial Center Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

9
9
years of professional experience

Work History

Market Financial Center Manager

Bank Of America
01.2022 - Current
  • Developed strategic plans for day-to-day financial operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Market Operation Analyst

Bank Of America
01.2021 - 01.2022
  • Developed written documents and reports related to programs and operations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Financial Center Assistant Manager

Bank Of America
09.2017 - 01.2021
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Relationship Banker

Bank Of America
07.2016 - 09.2017
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.

Teller

Bank Of America
09.2014 - 07.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Bachelor of Business Administration -

Georgia State University
Atlanta, GA
12.2017

Associate of Business Administration -

Georgia Perimeter College
Decatur, GA
05.2013

Skills

  • Team Leadership
  • Staff Training
  • Operation Monitoring
  • Client Relations
  • Business Planning
  • Staff Development
  • Leadership

Languages

Spanish
Native or Bilingual

Timeline

Market Financial Center Manager

Bank Of America
01.2022 - Current

Market Operation Analyst

Bank Of America
01.2021 - 01.2022

Financial Center Assistant Manager

Bank Of America
09.2017 - 01.2021

Relationship Banker

Bank Of America
07.2016 - 09.2017

Teller

Bank Of America
09.2014 - 07.2016

Bachelor of Business Administration -

Georgia State University

Associate of Business Administration -

Georgia Perimeter College

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Alfredo Jose Munoz III