Alfrence Lewis
Queens,NY
Summary
Dynamic supervisor with a proven track record at Juice Generation, enhancing team productivity through effective leadership and communication. Skilled in customer service and conflict resolution, I fostered a culture of excellence and improved satisfaction ratings. Committed to mentoring and developing staff, I implemented training programs that elevated performance and career growth.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Supervisor
Juice Generation
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Team Leader
NYC Deli
05.2019 - 12.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
Business Administration
Greater Portmore High
Jamiaca WI 07.2007
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Hardworking and responsible
- Excellent communication
- Dedicated team player
- Food handling
- Safe food handling
Certification
Food handlers
Business management
Timeline
Team Leader
NYC Deli
05.2019 - 12.2021
Supervisor
Juice Generation
Business Administration
Greater Portmore High
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