Summary
Overview
Work History
Education
Skills
Software
Timeline
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Alfrenisha Rushing

Garland,TX

Summary

Proven detailed-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in promoting sales to increase revenue while addressing diverse issues. Smoothly manage workflow and optimize team strength to meet service quotas. I’m seeking a company that offers professional challenges where I can expand my skills in account management and problem solving.


Overview

11
11
years of professional experience

Work History

Personal Financial Advisor II

InTouch Credit Union
09.2021 - Current
  • Building long-lasting relationships with members by providing financial advice through exceptional customer service.
  • Develop a strong communication network which boosts business growth.
  • Recommended specific investments options to help clients meet financial goals.
  • Assist members with online banking issues which consist of username, password reset, navigate website or assist with enrollment process.
  • Update personal account information, document all calls and upload documents provided by members into InTouch Credit Union database.
  • Process loans and credit card payments via ACH or debit card.
  • Assist with fraudulent accounts, create new checking and savings account.
  • Process Home Equity Line of Credit, Line of Credit, Auto Loans, Personal Loan and Credit Card applications.
  • Assist Members Solution/Collections with delinquent accounts.
  • Maintained up-to-date knowledge of product and service changes.

Tier 2 Contact Center Specialist

RealPage
10.2018 - 09.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Present accurate pricing and consistently research deals and rates to fit potential resident current budget
  • Generate leads for our on-site property management team.
  • Fostering a positive relationship with current residents for multiple properties.
  • Document all calls in company database.

Insurance Claims Analyst

Mr. Cooper Mortgage
01.2016 - 07.2018
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Documented information gathered and uploaded data to company database for efficient processing.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Researched claims information to deliver solutions and resolve problems.
  • Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
  • Maintained strict confidentiality with all personal data as per company guidelines.

Claims Representative

United Healthcare Group
04.2014 - 11.2015
  • Review claims submission to confirm required documents have been received.
  • Assist members with navigating myuhc.com and other United Healthcare Group websites to become more self-sufficient.
  • Knowledge of all benefit plans offered to process claims or answer related inquiries members may have.
  • Educate members about the fundamentals and benefits of healthcare to select the best benefit plan option.
  • Resolve customer inquiries regarding payments, claim status, plans, and benefits via phone or chat with a one call resolution.
  • Communicate effectively with other departments, providers, or health plans to ensure prompt and accurate information.
  • Update members’ account information and document all calls.

Education

High School Diploma -

Bienville High School
Bienville, LA
05-2020

Skills

  • Client relationship building
  • Financial goal setting
  • Account updating
  • Payment processing
  • Service upselling
  • Call escalation
  • Multitasking and organization

Software

DNA

Oracle

Rams

AS400

MSP

Loan WFM

Salesforce

Timeline

Personal Financial Advisor II

InTouch Credit Union
09.2021 - Current

Tier 2 Contact Center Specialist

RealPage
10.2018 - 09.2021

Insurance Claims Analyst

Mr. Cooper Mortgage
01.2016 - 07.2018

Claims Representative

United Healthcare Group
04.2014 - 11.2015

High School Diploma -

Bienville High School

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Alfrenisha Rushing