Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Algatchina Alcema

Port Saint Lucie

Summary

Dynamic server with a proven track record at Watercrest Senior Living Group, excelling in customer service and team collaboration. Recognized for enhancing guest experiences and efficiently managing high-volume orders. Skilled in hospitality service and proficient in Microsoft Office, consistently resolving customer complaints to foster loyalty and satisfaction in addition. A high-energy professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

server

Watercrest Senior Living Group
Palm Beach Gardens
12.2024 - 09.2025
  • Took and delivered food orders accurately and efficiently.
  • Provided excellent customer service to enhance guest dining experiences.
  • Maintained the cleanliness of the dining area and tables throughout shifts.
  • Maintained the cleanliness of the dining area and tables throughout shifts.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Resolved customer complaints to ensure satisfaction and loyalty.
  • Set up dining areas for special events and large parties as needed.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to a high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.

server

RUI
Palm Beach Gardens
06.2024 - 09.2025
  • Took and delivered food orders accurately and efficiently.
  • Provided excellent customer service to enhance guest dining experiences.
  • Maintained the cleanliness of the dining area and tables throughout shifts.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Resolved customer complaints to ensure satisfaction and loyalty.
  • Set up dining areas for special events and large parties as needed.
  • Provided exceptional service to a high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

High School -

Port St Lucie High
Port Staint Lucie
05.2026

Skills

  • Customer service
  • Time management
  • Order management
  • Team member support
  • Positive guest interactions
  • Table setting
  • Guest seating
  • Exceptional customer service
  • Hospitality service expertise
  • Tableside etiquette
  • Table bussing
  • Team collaboration
  • Microsoft Word
  • Computer Skills
  • Microsoft Office
  • CPR

Certification

  • Information technology specialists
  • CPR certification
  • Stop the bleed

Languages

  • english - First language
  • Haitian Creole, Native or Bilingual
  • French, Limited Working

Timeline

server

Watercrest Senior Living Group
12.2024 - 09.2025

server

RUI
06.2024 - 09.2025

High School -

Port St Lucie High