Algenaun Benham

👉 Proven Social Media Specialist: Demonstrated expertise in managing social media platforms, utilizing analytics tools, and implementing effective digital marketing strategies.
✔️ Creative Content Producer: Proficient in Adobe Creative Suite, basic photography, and video editing to create visually appealing content, including graphics, images, and YouTube videos optimized for SEO.
✔️ Customer Engagement Champion: Interacts with customers through social media and YouTube comments, addressing inquiries, providing support, and fostering a sense of community.
✔️Digital Design Expert: Creates eye-catching web banners, email templates, and digital assets ensuring brand consistency and SEO optimization for e-commerce success.
👉Notable Achievement:
✔️ Results-Driven Professional: Proven track record of meeting KPIs, with strong organizational skills, ethical behavior, and a commitment to achieving goals, while optimizing work processes for efficiency.
✔️ Proficiently managed data operations, ensuring accuracy through meticulous verification and creating error-free spreadsheets. Handles typing, updating, retrieving, organizing, and transferring data with speed and accuracy, while also conducting regular backups.

👉 Led a team of Agero Dispatchers, overseeing the prompt dispatch of emergency and non-emergency calls to ensure timely assistance.
✔️ Managed and mentored customer service call center agents, fostering exceptional service and effective problem-solving.
✔️ Coordinated with Law Enforcement and Incident Response Units, monitoring roadway cameras, and managing incidents affecting traffic.
✔️ Handled incoming emergency calls, entered data into CAD system, and maintained field unit status for safety.
👉 Demonstrated strong leadership skills, ensuring team members met daily and monthly performance objectives.
✔️ Managed 24/7 operations, demonstrating strong attention to detail, effective communication, and adeptness in high-stress situations, while meeting performance objectives.

👉 Overseeing day-to-day operations of assigned online commerce accounts, ensuring seamless processing, shipping, and invoicing.
✔️ Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
✔️ Staying abreast of evolving customer trends and demographics, collaborating with the sales team to drive business and fortify relationships with both new and existing clientele.

👉Notable Achievement:
✔️ Collaborating closely with the marketing team to align demand strategies with traffic requirements, particularly in support of key campaign launches.
✔️ Utilizing strategic insights to guide testing, asset creation, deployment, and thorough analysis, resulting in continuous optimization of operations.
✔️ Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.