Algerlines Bello
New York,NY
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Bilingual speaking with over 10 years’ experience in customer service. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Exceptional communication and relationship building skills. Capability to create new strategies and techniques to improve company growth.
Overview
14
14
years of professional experience
Work History
Team Member
White Castle
New York
01.2024 - Current
- Achieve optimal customer satisfaction by preparing tables and communicating with team members to deliver fast food items within 5 minutes to customers’ tables
- Achieve 98% customer satisfaction rating based on client and receipt surveys
- Preparing and cooking food items according to standardized recipes and procedures, adhering to food safety regulations
- Maintaining cleanliness and sanitation standards in the kitchen and dining areas, including washing dishes, cleaning equipment, and disposing of waste.
Travel Agent
Global Contact Services/MTA
LIC, N.Y.
01.2018 - 01.2024
- Created, maintained, and monitored driver manifests/schedules
- Responded to requests for service and provided a variety of information to passengers and the public
- Provided general supervision and directions to the paratransit vehicle operators
- Answered high volume of calls of over 100 calls on average per day ensuring customer satisfaction and scheduling trips accurately to make sure passengers reach their destination safely.
CEO
RichMattereals
Bronx, N.Y.
01.2018 - 01.2024
- Coordinated website and review inventory replenishment
- Supervised employees, hiring process, and provide staff training
- Participated in Hispanic Heritage Small Business conference sales pitch competition and placed as runner-up.
Barista
Starbucks
New York, N.Y.
01.2016 - 01.2018
- Managed and collected money at registers daily, authorized returns and exchanges, and audited receipts
- Engaged customers in a highly visible role, conveyed in a professional and positive attitude
- Trained employees on coffee/espresso bar and cash register
- Performed English-Spanish translation between customers and other baristas to maintain high standards of communication
- Earned an average profit of over $10,000 per day for excellent customer service and serving beverages in high volume environment
- Followed sanitation and serving guidelines from Ecosure for an A+ score on health inspections
- Rewarded employee of the month award for boosting google ratings from 3.7 to 4.0 stars for customer satisfaction.
Administrator
Stageplays Theatre
New York, N.Y.
01.2014 - 01.2015
- Conducted research on grants, entertainers, and organizations in order to fundraise
- Wrote reviews of off-Broadway Shows and presented findings and artistic observations to theater director
- Mentored and trained interns on Microsoft Excel to save time and money
- Narrated three plays: Take Back Zuccoti Park, That Old Feeling, and Social Insecurity.
Marketing Research
My Image Studios (MIST)
New York, N.Y.
01.2012 - 01.2013
- Conducted research on actors, comedians, and entertainers for possible films, live shows, and events utilizing online film databases and encyclopedias
- Collaborated on teams to hire diverse entertainers to increase representation in media
- Performed competitive analysis by researching goods for the purpose of selecting price points.
Clerical Assistant
RE/MAX Voyage
Bronx, N.Y.
01.2011 - 01.2012
- Wrote monthly marketing reports to track sales of homes; liaised with clients to manage documentation of homes being sold
- Collected and organized client contact information on Word and Excel spreadsheets.
Education
BBA - Business Administration
Brooklyn College, CUNY
01.2015
Skills
- Complaint resolution
- Workplace Safety
- Customer Service
- Cash Handling
- Cleaning
- Fluent in Spanish
- Flexible Schedule
- Collaboration and Teamwork
- Proficient in Excel, Word Document, and Powerpoint presentation
- Training and mentoring
- Order Preparation
- Creativity and Innovation
- Attention to Detail
- Clear Communication
- Safety understanding
- Money Handling
- Customer service excellence
- Flexible and Adaptable
- Scheduling
- Passenger Assistance
Timeline
Team Member
White Castle
01.2024 - Current
Travel Agent
Global Contact Services/MTA
01.2018 - 01.2024
CEO
RichMattereals
01.2018 - 01.2024
Barista
Starbucks
01.2016 - 01.2018
Administrator
Stageplays Theatre
01.2014 - 01.2015
Marketing Research
My Image Studios (MIST)
01.2012 - 01.2013
Clerical Assistant
RE/MAX Voyage
01.2011 - 01.2012
BBA - Business Administration
Brooklyn College, CUNY