Algin Moses
Coupeville,WA
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Hong Kong Garden Restaurant. Proven ability to enhance guest satisfaction and streamline operations. Skilled in retail sales and adept at managing supplier relationships, ensuring exceptional service and operational efficiency. Committed to maintaining a professional appearance and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Waitress/Server
Hong Kong Garden Restaurant
09.2024 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Efficiently processed orders using POS system, maintaining accuracy and speed during peak hours.
- Assisted in training new staff on restaurant procedures and customer interaction techniques.
- Collaborated with kitchen staff to streamline food delivery and enhance table turnover rates.
- Handled cash transactions and balanced till at end of shifts, ensuring financial accuracy.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to restaurant.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Owner/Operator
Luxxe Bags
01.2020 - Current
- Managed supplier relationships, negotiating contracts to secure favorable terms and pricing.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managing all online sales and transactions.
Senior Caregiver
Regency On Whidbey
10.2019 - 05.2021
- Coordinated daily activities and therapeutic programs to promote social engagement among residents.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Monitored health conditions, documenting changes and reporting to healthcare professionals promptly.
- Ensured compliance with regulatory standards and facility policies in caregiving practices.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
Education
Bachelor of Science - Nursing
Davao Doctors College
Skills
- Customer service
- Greeting guests
- Team collaboration
- Retail experience
- Retail sales customer service
- Professional appearance
- Work ethic and integrity
- Professionalism and courtesy
- Payment processing
- Patient and willing to learn
- POS system operations
Timeline
Waitress/Server
Hong Kong Garden Restaurant
09.2024 - Current
Owner/Operator
Luxxe Bags
01.2020 - Current
Senior Caregiver
Regency On Whidbey
10.2019 - 05.2021
Bachelor of Science - Nursing
Davao Doctors College