Summary
Overview
Work History
Education
Skills
References
Timeline
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Alhana Anderson

Middletown,MD

Summary

Im a hardworking sales and service team member proficient in many areas and I catch on rather quickly. Im very successful at operating with speed and efficiency to keep up with demand in fast-paced environments. I also have good organizational and multitasking abilities as well as strong communication that translates well in relationship building.

Overview

8
8
years of professional experience

Work History

Budtender

Gleaf Wellness
07.2023 - Current
  • -Advise patients and customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different terpenes, cannabinoids, and cannabis types.
  • -Be able to keep a vast knowledge of new cannabis products on the market, as well as the latest industry trends, through trade shows, pop-ups, magazines, and research.
  • -Advised customers on various products such as effects, flavors, potency levels, and prices.
  • -Process patients' and customers' payments using the dispensary's Point of Sale system.
  • -Maintain an accurate register and handle cash, give change, etc.
  • Ensure that the dispensary is clean and well-organized at all times.
  • -Educate patients and customers on the safe use of their selected cannabis products.
  • - Correctly identify cannabis products.
  • -Accurately label products as needed and identify any accuracy errors.
  • -Check customers' identification documents to verify that they are of legal age and/or a medical cannabis patient.
  • -Abide by all legal cannabis compliance regulations and requirements, as per state laws.
  • -Fill hundreds of orders each day, coming from multiple facets, in an accurate and timely manner.
  • -Contribute to team effort by accomplishing related results as needed.
  • -Greet customers with a friendly and inviting attitude.
  • -Kept up-to-date records of all transactions in compliance with state regulations.
  • Perform daily opening and closing duties including cleaning tasks as assigned.

Shift Supervisor

Starbucks
10.2018 - 07.2023
  • -Create a positive, productive environment by giving clear and respectful feedback to partners on shift to ensure our operational excellence is at its peak and to improve on partners' performances for the future.
  • -Follow operational procedures such as cash handling and management, as well as cash security, to ensure the safety of all partners during each shift.
  • It is also my responsibility to make sure my partners are following proper cash policies.
  • -Contribute to a positive environment by regularly checking up with baristas and recognizing alarms or changes in partner morale and performance.
  • - Maintain a calm demeanor during periods of high volume and stress, or unusual events, to keep the store and baristas operating to standard and to set a positive example.
  • - Maintain regular and consistent attendance, and punctuality.
  • -Anticipate customer, store, and barista needs by constantly evaluating the environment and baristas for cues.
  • - Prepare the store for opening, closing, or overnight.
  • - Take orders and ring up payment in a quick manner, while still maintaining a positive and friendly attitude.
  • - Prepare and grind coffee beans.
  • - Prepare and serve food and snacks.
  • -Prepare and serve a large variety of drink recipes that change frequently.
  • - Maintain a clean and safe work environment by cleaning machines and the store.
  • - Be able to work well as a team, direct others, and handle my own duties in the store.
  • -Follow health, safety, and sanitation guidelines for all products.
  • Create stock displays.
  • -Create orders for supplies while keeping inventory of product and thinking about anticipations.
  • -Communicated clearly with employees regarding job duties, expectations, and policies.

Head Vault Teller

M&T Bank
10.2021 - 11.2022
  • -Process, monitor, and validate all currency and coin in the branch.
  • -Maintain an accurate and complete record of all currency exchanges.
  • -Determine branch currency and coin needs with the Federal Reserve.
  • -Receive currency and coin shipment from the Federal Reserve via armored car.
  • -Supply currency for all ATM machines in branch.
  • -Ensure the correct amount of currency is going in and out of the branch
  • -Serve customers by completing account transactions
  • -Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • -Sell cashier's checks, traveler's checks, and Series E bonds.
  • -Answer questions in person or on the telephone and refer customers to other bank services as necessary.
  • -Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
  • -Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
  • -Complete special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
  • - Reconcile cash drawer by providing cash transactions, counting, and packaging currency and coins.
  • - Reconcile loan coupons and other transactions.
  • -Maintain supply of cash and currency, and turn in excess cash and mutilated currency to the head teller.
  • -Comply with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
  • -Maintain customer confidence and protect bank operations by keeping information confidential.
  • -Contribute to team effort by accomplishing related results as needed

Cashier

Food Lion
02.2018 - 12.2018
  • -Handle cash, credit card, and other forms of money with customers.
  • -Scan items and ensure pricing is correct.
  • -Apply coupons and bonuses where applicable.
  • - Bag items quickly and efficiently, while ensuring the product stays safe during travel.
  • -Maintain a clean, well-stocked area.
  • -Answer customers' questions to the best of my knowledge, and when necessary, seek out the answer for them.
  • Abide by state laws when selling tobacco products.

Cashier/Sandwich Artist

Wegmans
01.2017 - 02.2018
  • -Handle cash, credit card, and other forms of money with customers.
  • -Scan items and ensure pricing is correct
  • -Apply coupons and bonuses where applicable
  • - Bag items quickly and efficiently, while ensuring the product stays safe during travel.
  • -Maintain a clean, well-stocked area.
  • -Answer customers' questions to the best of my knowledge, and when necessary, seek out the answer for them.
  • -Prepare sandwiches for customers as they ordered, as well as for pre-packs in the store to sell.
  • -Maintain food and safety guidelines at all times.
  • -Unsupervised cash management and handling.
  • -Ensure quality product is made as well as served, while maintaining excellent customer service.

Education

High School Diploma -

Primavera Online High School
01.2016

Marketing Major -

Hagerstown Community College

Some College (No Degree) - General Studies

Frederick Community College
Frederick, MD

Skills

  • Maintaining confidentiality
  • Cash handling experience
  • Sales proficiency
  • Customer Assistance
  • Cash Handling
  • Problem-Solving
  • Effective Communication
  • Product Merchandising
  • Regulatory Compliance
  • Customer Education
  • Building rapport
  • POS System Operation
  • ID Verification
  • Drawer balancing
  • Customer Service
  • Cleaning and sanitizing
  • Records Maintenance
  • Money Handling
  • Coffee expertise
  • Espresso machine operation
  • Food Preparation
  • Up-selling
  • Opening and closing duties
  • Beverage Preparation
  • Team Leadership
  • Product displays
  • Speedy and efficient
  • Order Taking

References

  • Devon, LeBaron, (240) 315-7458
  • Meg, Saunders, (240) 674-1779
  • Joshua, Ramsey, (858) 663-9751
  • Danielle, Fishman, (610) 406-1530
  • Elizabeth, Omenhiser, (240) 338-5386

Timeline

Budtender

Gleaf Wellness
07.2023 - Current

Head Vault Teller

M&T Bank
10.2021 - 11.2022

Shift Supervisor

Starbucks
10.2018 - 07.2023

Cashier

Food Lion
02.2018 - 12.2018

Cashier/Sandwich Artist

Wegmans
01.2017 - 02.2018

High School Diploma -

Primavera Online High School

Marketing Major -

Hagerstown Community College

Some College (No Degree) - General Studies

Frederick Community College

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Alhana Anderson