Alhana Bowings
Tampa,FL
Summary
Detail-oriented human resource benefits specialist with several years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies
Overview
10
10
years of professional experience
Work History
Benefits Analyst
TriNet
Tampa, FL
11.2021 - 09.2024
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Investigated potential issues with employee claims or discrepancies with premiums paid versus coverage received.
- Processed requests for changes in beneficiary designations or other applicable forms related to employee benefits.
- Checked accuracy and completeness of benefits applications and documents.
Remote Field Operations Representative
TriNet
05.2021 - 11.2021
- Manage assigned workload as determined by their Supervisor
- Provide written or verbal responses to prospective client inquiries and sales colleagues
- Explain forms, data collection needs and provides portal navigation assistance via written or verbal communications to prospective clients
- Conduct a quality audit of collected forms and information to determine any missing or incomplete items
Universal Sales Representative
Norwegian Cruise Line
10.2019 - 11.2019
- Assisting Guests and Travel agents with booking new vacations including air, hotel packages and cruises
- Servicing existing reservations and providing guests accurate information regarding their upcoming vacation
- Assisted on a Sales Project team that was strictly involved in assisting with making new bookings and driving sales of Travel Protection and our current promotions.
Nordstrom Remote Customer Service Representative
11.2018 - 01.2019
- Providing detail-oriented information to customers about packages in route
- Assisted customers in online purchasing and processing payments
- Tracking packages, refunds and missing items.
Inside Sales Representative
Town & Country Industries, Metals
Tampa, FL
03.2015 - 03.2018
- Aided in maintaining accurate inventory records.
- Processing orders into their system using 10 key codes
- Placing special orders for materials that were needed through other companies
- Updating paperwork and billing after deliveries/transactions have been completed
- In House Child Care for Multiple Families
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
Education
Life Skills -
01.2010
T.R. Robinson Sr. High School -
T.R. Robinson Sr. High School
01.2009
Skills
- Benefits administration
- Employee communications
- Claims investigation
- Audit compliance
- Benefit enrollment
- Data analysis
- Customer service
- Relationship management
- Problem solving
- Attention to detail
- Time management
- Documentation accuracy
- Microsoft Excel
- HR compliance
- Onboarding assistance
Profile
Perform various office functions as assigned., Schedule and maintain routines for children in range from newborn-10 years of age., Provide stellar communication and direction to clients on a daily basis.
References
References available upon request.
Timeline
Benefits Analyst
TriNet
11.2021 - 09.2024
Remote Field Operations Representative
TriNet
05.2021 - 11.2021
Universal Sales Representative
Norwegian Cruise Line
10.2019 - 11.2019
Nordstrom Remote Customer Service Representative
11.2018 - 01.2019
Inside Sales Representative
Town & Country Industries, Metals
03.2015 - 03.2018
Life Skills -
T.R. Robinson Sr. High School -
T.R. Robinson Sr. High School
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