Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alhassan Hamisu

San Francisco,CA

Summary

Dynamic professional with extensive experience in customer service and security management, notably at Kotoka International Airport. Proven ability to enhance passenger safety through effective risk assessments and screenings. Skilled in operating advanced security technology while fostering positive relationships with travelers, ensuring a seamless and secure travel experience.

Overview

10
10
years of professional experience

Work History

Business Owner

HH Cissey, Global LTD
01.2022 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and motivated employees to perform daily business functions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Car Sales Advisor

Briano Luxury Auto Sales
03.2021 - 11.2023
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Gather documentation including vehicle registration, emissions certificate, export declaration, insurance paperwork, and bill of landing for imported cars.
  • Inspected vehicles for any damage upon arrival and compare it to the pre-shipment report.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.

Airline Security / Airport Passenger Service Agent

Kotoka International Airport
01.2016 - 08.2021
  • Engaged with travelers to provide information and assistance regarding security procedures.
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Collaborated with team members and law enforcement agencies to address security concerns.
  • Document incidents and report any suspicious activities or breaches in security.
  • Provided boarding assistance to elderly, sick or injured people.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Answered passenger questions and provided solutions to issues arising prior to flight departure.


Education

General Education

Tepa Senior High School
Accra, Ghana
01-2015

Skills

  • Passenger safety management and assistance
  • Security and pre-board screenings
  • Security risk assessment
  • Baggage and Cargo inspections
  • Customer service and assistance
  • X-ray machine operation

Timeline

Business Owner

HH Cissey, Global LTD
01.2022 - Current

Car Sales Advisor

Briano Luxury Auto Sales
03.2021 - 11.2023

Airline Security / Airport Passenger Service Agent

Kotoka International Airport
01.2016 - 08.2021

General Education

Tepa Senior High School

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Alhassan Hamisu